My wife and I joined the Celebrity Cruise 7 night cruise/4 night land Tour Southbound commencing 29th August, 2005. Unfortunately my baggage was lost for 4 days so it didn't start well. We can only say we were extremely disappointed by Celebrity's Land Start.
The day trip to Denali (THE PARK WAS FANTASTIC) was to say the least terrible. The bus was an old school bus and we were on it for 8 hours, with only 4 rest stops for about 10-15 minutes each - no air conditioning, toilets or facilities. LUNCH (AND I USE THAT WORD LOOSELY) was a disgraceful cardboard lunch box that only one person ate (and was then sick in the afternoon), we were supposed to eat on the bus as we drove. We did see a few animals. We renamed our selves "DLB" Denali Lunch Box Group. The White Water Rafting trip was cold but great as was the dog sled homestead tour.
On the second day we then commenced our trip back towards Seward by Coach, again, another lunch box, but at least a better quality and we stopped by the side of the road at a war veterans memorial and just found somewhere to sit to eat. RATE THIS LAND CONTENT OF THE TRIP: 1 OUT OF 5. We would not recommend this to anyone and our Tour director (Chrystal) treated us like children throughout the trip.
We then headed back off to Seward, the train trip was really enjoyable, especially after the coach. The booking in at the ship left a lot to be desired, after boarding we were just handed over to a crew lady (who could speak very little English and told to follow her to our room - no welcome or smile or anything - who then guided us to our room and then just left us.
On the first day we sent my brand new suit to be pressed as it was crushed from all the travelling. Upon having it returned we discovered it had been pressed with too hot a press and was shiny and the pockets hadn't been straightened out and were showing on the pants - after 3 tries at pressing the pants they concluded that they couldn't fix them and from then on we were in a continual discussion with "Guest Relations" who really weren't that helpful and I had to keep chasing them - Bottom Line they told us to have our Travel Agent (in Australia) talk to Celebrity Cruise Head Office (in USA) about compensation. Still no resolution.
Overall the food was plentiful and good quality but the service was very ordinary in most areas, except for Winston and Darwin at the aft bar who were excellent.
We booked a couple of tours and one in particular we were looking forward to was the "Glacier View Kayaking" (don't bother) we were kayaking on a lake approximately 12 miles from the glacier - talk about false and misleading advertising.
Another major issue was the automatic 15% gratuities added to all beverage purchases which we found extremely hard to justify when a majority of the waiters and bar persons couldn't understand our requests. The fellow passengers we met were the saving grace of the cruise as the majority all were complaining about similar issues.
After travelling from Australia specifically to take Celebrity Cruises to see Alaska we were very disappointed and for the first time in our travelling lives completed a critical guest questionnaire and surprise/surprise have heard nothing back from Celebrity at this time. Would we travel Celebrity Again? Depends on the response of Celebrity as we have planned to go cruising to the Caribbean in 2006. But I really doubt that we would spend a lot of money for so little or no enjoyment with this cruise line who treated us like second class citizens.