Pride of America Review

4.5 / 5.0
2,363 reviews

Pride of America - Hawaii

Review for Hawaii Cruise on Pride of America
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janski
First Time Cruiser • Age 60s

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Sail Date: Sep 2005

Geez, from all the negativity you'd think the Pride of America was doomed! I was very skeptical, thank to everyone's reviews, prior to getting on the ship. While some of the concerns were true, I feel some balance needs to be voiced.

We just arrived home yesterday. We did NOT book our flight through NCL because we decided we'd prefer to travel direct from Chicago. No problems with that. I must say, though, that in anticipation of our trip, the "customer service" that NCL offered was very poor. Mainly because they operate on Hawaii time, which, in the Midwest, is difficult to manage. If there was a 24-hour customer service line, it was kept a secret from us.

This was our 5th cruise. We've cruised Carnival 3 times, and Celebrity (truly our favorite) once. What we have learned is that you have to make your own fun, and take certain things in stride. We anticipated a lower service level once we learned it was an all-American crew. Sorry, but Americans are just not as service-oriented as are international crews. The crew here was, for the most part young, and not used to working 7-days a week. Many seemed dour-faced and unhappy.

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