Carnival Pride - Mexican Riviera: Carnival Pride Cruise Review by cheryl
Overall Member Rating
Carnival Pride - Mexican Riviera
Destination: Mexican Riviera
Embarkation: Los Angeles
I have been on 12 cruises and this was the worst form of customer service that I have ever experienced cruising. It was a total nightmare and More Carnival did not care. Totally soured the rest of my vacation. I wrote down all of this on the survey that you are provided before your trip ended. Nothing happened. Carnival was contacted after I returned home. CARNIVAL DID NOT CARE.
If you are looking for excellent customer service from the corporate level, DON'T CHOOSE CARNIVAL. You would think that the more times you cruise on a particular company, they (corporate) would treat you like gold. That is not the case. I was treated like rust.
The cabin was clean. The service that I got on the ship from the steward, photo and dining room staff was above average. The food needs work. Sugar needs to be placed in the tea. Also, as someone who has cruised more than 10 times, the shows need to be re-vamped. There is nothing new, nor exciting about them. No spark. The same old, tired show. Less