We were very disappointed with almost every aspect of this part of our trip.
This was not our first cruise and although we will cruise again we would definitely study the feed back, from reviews, far more stringently than we did before taking this particular holiday option.
Having taken the Alaska/Hawaii - Fire and Ice Cruise, we were very satisfied with our Alaskan Adventure on the Norwegian Spirit. Although some of the reviews that the 'Spirit' had received were less than complimentary it was a pleasant surprise to discover that we, most honestly, have nothing to complain about whatsoever. All the staff on board that ship are worthy of praise.
By comparison 'The Pride of Aloha' was a total culture shock!
Whilst our cabin stewards on the 'Spirit' could not be faulted because they took pride in the service that they were providing the opposite seemed to be the norm on the 'Aloha'.
The Balcony door could not be secured; it slid back and More
forth continually, due to it's lateral position in our stern cabin. Although we reported the fault before the vessel sailed it took several complaints and three days to put right a job which, eventually took an engineer a only 20 minutes to complete.
The standard of cleanliness in our quarters was far below tolerance levels for any respectable establishment.
The food in the Buffet declined dramatically after the first two days. We tried to eat in the restaurants when ever possible, because of this, but they were only open on two days for lunch out of the seven. It was also disappointing that having taken the trouble to abide by the dress codes, they were not enforced. 'Freestyle' should not mean lowering standards to such an extent that you can be served in the dining room, in the evening, straight from the beach.
Although waiter service in the restaurants was generally poor and it was extreme good fortune to be seated without waiting for a table, the food served maintained a fairly high standard.
We took the trouble to take the name of the one person who showed any interest; if NCL truly promote from feed back then Karen Gordon is the only one we met who ought to be seriously considered.
We are happy to elaborate on any of this should anyone wish to make contact. Less