We cruised out of Miami on the new Reflection Ship.The Ship was amazing.Our balcony room was nice, new and very clean. The bedding was tip top. We did get on the Concierge Level and compared to other cruises, the treatment was actually worse on this cruise.They came into your cabin 2 times to do the usual, but we had to beg for ice and there was never any "special treatment" due to concierge class. Same old dried flowers and fruit in room daily. Melted ice by the time you got to your room.
The food & service on the rest of the boat were excellent. We got the all-inclusive drink plan and it was well worth it. The bartenders poured a heavy pour, so no lacking on that. The pool boys were terrible at recognizing you needed anything and once they found out you had "the card" then they really ignored you. They doted ot people with credit cards and the people who were giving them tips.Believe me, we were IGNORED several several times!
Entertainment of the ship was pretty good.Food in the dining room...excellent.
The Ports of St. Kitts and St. Martin were also very disappointing. Very poverty stricken Islands and not a lot of pretty beaches or excursions that were worth the $$$$.