Just returned from a 2 week Caribbean cruise on the Azura. We initially thought we were on a Saga holiday at the airport -- average age about 65! The ship's "entertainment" reflects this age group, so if you are under 60 and thinking about booking then you need to bear this in mind!

The itinerary was fantastic, however, the service on board left a lot to be desired. Bad tempered waiters, initially rude head waiters and then totally over the top, after they probably realised this. Reception staff like robots -- rigid and inflexible and gave us wrong information 3 times!!! Really unhelpful. Even the cabin steward and shop staff called them incompetent! No banter with the waiters or bar staff what-so-ever, which really is not what we are used to on a cruise! Wrong information given by Oasis Spa staff, which ruined our Retreat booking and no manager available to address complaints. Simply a shrug of the shoulder in response to our concerns and off the pretty little spa receptionist toddled! P&O seriously need to sort out their customer care training -- urgently. Also, very unhygienic toilets in the spa -- we booked The Retreat for 2 sea days and the toilets were not cleaned all day. Absolutely filthy by late morning and extremely unhygienic. No wonder they had an outbreak of Norovirus in late 2012 if their cleanliness standards are anything to go by! I couldn't help but take note of other public toilets from that point -- unfortunately not much better. Numerous toilets in bar areas not cleaned under the rim -- urghhh!

Kids in the adult only Planet Bar. Staff are quick enough to ask you to leave if you are not wearing the correct attire but when challenged about this, they simply chose to ignore it and walk away. Unbelievable! Read more