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Norwegian Gem Cruise Review by bayclub: First time from NYC

Norwegian Gem 3
Member Since 2012
5 Posts

Member Rating

Cabin 1.0
Dining 5.0
Embarkation 2.0
Enrichment Activities 4.0
Entertainment 5.0
Family & Children Not Rated
Fitness & Recreation 4.0
Public Rooms 3.0
Rates 3.0
Service 5.0
Shore Excursions Not Rated
Value for Money 3.0

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First time from NYC

Sail Date: January 2013
Destination: Eastern Caribbean
Embarkation: New York (Manhattan)

First time leaving from NYC and hoping it would diminish some anxiety to check in? However, although we arrived at 10:30 AM; more than enough time, there wasn't NCL personnel to guide us to the correct check in line. It took more than 2-1/2 hrs to our cabin. When we opened the door, we fell into the bed; this cabin was designed as a handicapped cabin???? The room didn't have sufficient lighting; not enough space to navigate safely, the cabin door slams shut too soon (dangerous). The elevator does not stop on the 6th floor dinning room; had to get off and take the next bank of elevators....there were many slopping hallways making it difficult to navigate with a wheelchair.

The disembarkation was a total chaotic mess; we were assured the night before that it would go smoothly??? Had to wait 1-1/2 hr. for a person to guide us to the correct floor and even then we waited on the 4th floor for more than 1 hr. before Security would let us through. Everyone was chasing porters More to assist them.

On a positive note, it was a very lively week with lots of young children and their parents....the shows were surprisingly very good and the dining room personnel were very helpful. I would not rely on the advice of a travel agent who assured us that this cabin was designated as "handicapped". It wasn't. Less

Published 02/21/13

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Cabin review: OK8598

Tiny closet space; lack of sufficient lighting, cabin door shuts too soon; overall design not adequate for handicapped individual

Port and Shore Excursions

Not enough personnel to assist!!!!

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