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Celebrity Reflection Cruise Review by denbroncs

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Celebrity Reflection
Celebrity Reflection
Member Name: denbroncs
Cruise Date: February 2013
Embarkation: Miami
Destination: Eastern Caribbean
Cabin Category: AQ
Cabin Number: 1553
Booking Method: Cruise Line
See More About: Celebrity Reflection Cruise Reviews | Eastern Caribbean Cruise Reviews | Celebrity Cruise Deals
Member Rating   3.0 out of 5+
Dining 2.0
Public Rooms 5.0
Cabins 3.0
Entertainment 3.0
Spa & Fitness 2.0
Family & Children Not Rated
Shore Excursions Not Rated
Embarkation 5.0
Service 3.0
Value-for-Money 3.0
Rates 2.0
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Ship Facts: Celebrity Reflection Review (by Cruise Critic!) | Celebrity Reflection Deck Plans
First time with Celebrity
The Reflection is a phenomenal ship. It is one of the easiest ships to navigate -- even though is one the largest (about 3100 passengers) that we'd been on. It is simple; the entertainment is in the front of the ship & all the restaurants are in the back. Bars are everywhere.

As I mentioned, the ship is new -- only about 3 months old when we sailed. Naturally, everything was in good condition. It seemed as if the ship was constantly being cleaned, the workers do a great job. Despite the large number of people, there was always a quiet place to hang out. The vocal talent on the ship was fantastic. This refers to the single & group acts that were on stage, in a public area, or in a bar. The shows were mixed. The first production show was OK, the second was horrible, the final show was fantastic. The first comedian (Ryan Hamilton) was very clean & very funny. The magician was good, but card tricks get old -- and that is all he did the entire show. The special acts (contortionist, acrobats, etc.) were awesome. There is a single act, Haley, who is a young acrobat/contortionist that is as good as it gets.

The Valentines day brunch (day 5 of the cruise) was spectacular; 12 ice carvings, sushi, ham, prime rib, salmon, and hordes of desserts. Qsine, however, was the eating highlight. This is the "must do" if you're looking for a specialty restaurant. The menu, the service, the presentation, the food, and the ambiance make this a simply unique and wonderful place to eat.

The bad:

The ride from Miami was rough. The seas were choppy, but it did not seem like there was not enough wind to warrant the swaying. (this was our 4th cruise, so we did know what to expect) This was the case on any deck -- not just the high ones. I'd read about stabilization issues with the Reflection, but apparently, everything was working "OK" on our trip. I don't agree.

Blu. A lot of people have raved about Blu. I will not be among those. If Blu was not busy, we'd see our waiter more that once. Usually, we only saw them one time and that was when they took our order. The poor assistant waiters ran non-stop. Blu simply did not have enough help to give decent service. We ate in the main dining room one time and had better service. This was frustrating since Blu calls itself a "specialty restaurant" and Blu is the place we paid for with our cabin class. We had 4 different waiters during the week & this was the case with all of them. Funny -- the ship had plenty of bar help & someone was always there to get a drink order. So if you wanted alcohol in your drink, you were in luck. If you wanted a coffee refill, or if there was a problem with your meal, you were out of luck.

The fitness center is nice, but the instructors "working" there will not talk to you unless you want to purchase a product or take part in a class (which cost money than they should). One of the perks of the Aqua class staterooms is access to the Persian Gardens. First, the room key does not work for Persian Gardens. You have to stand in line; give them your room key to get another key and stand in line again to get your room key back. Since they typically only have 1 person at the counter taking phone calls, etc. this process can take a while. It sounds cool, but twice, during our visit, the alarms went off. It took the staff 5 minutes (each time) to come out to reset them. Not cool to have alarms blaring in a area meant to relax ones soul & mind.

The ugly:

Aqua class. There is a lot of confusion with what was included with our cabin. For example, guest services told us we received 1 free meal at any specialty restaurant -- the restaurant told us we did not. Upon returning to guest services (and speaking to the same person) we did not get a meal. We did receive priority embarkation in Miami, but did not get the priority embark/debark at any of the ports like we were told. We did not get priority debark upon returning to the United States either. Free yoga is advertised as a perk. What is not told is that it is free on-demand yoga, which means you can watch yoga on TV. (keep in mind there is no room in the staterooms for a couple to do this activity) We were supposed to receive canapes in our room every day, we did not the last 2. We did receive fresh fruit most days, the last day we did not. We had flowers in our room, but they were not replaced during the week. None of these are a big issues alone, but together they paint a picture of a crew that does not have its act together.

In summary, Aqua class is a waste of money & Celebrity advertises amenities that are not what one might expect. I wish I'd saved the extra $800 and gone to a specialty restaurant each night. Service on the ship is great in spots, but inconsistent overall. In a visit to guest services later in the week to discuss the above issues, I found a long line. A second visit resulted in the same, so the only place Celebrity will find out about these issues is on the comment card we left or by reading this review.

Publication Date: 02/20/13
Read the Eastern Caribbean ports review by denbroncs
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