Do not know where to start but we found everything but the entertainment terrible! The free style dinning let us every night with poor service; long waits before coffee and dessert. We felt that the staff already knew they were getting paid so why bother? We were not giving the opportunity to not tip them as this is automatically placed on your account each day.
The population was extremely old! I know that this is not Norwegians fault but my God, all the scooters, walkers, and canes became a safety hazard for everyone else. Way too many passengers for the size of ship, it seemed.
Another area that we found truly amazing was that the tv in our room was older, tube type, 11 inch screen, with only four or five stations; only two were movies and they replayed over and over!
The Jewel looks beat up! It looked tired! I found myself constantly comparing this ship and its services to Royal Caribbean, which we are avid cruisers. There is no comparison at all! Our travel agent did tell us that but we thought possibly it would be nice to try another line. We will never, ever, book another cruise with Norwegian again! If not for the entertainment I would rate this entire cruise a two star!