Our pre-cruise hotel was the Miami Four Seasons. Got an excellent last-minute price through Priceline...was well worth the wait. Took a taxi to the Port of Miami arriving around 11:30 a.m. Things seemed chaotic and had trouble locating someone to assist arriving guests with their luggage. Eventually all taken care of and quickly processed through.
First, the ship. The Reflection is very sleek with a contemporary feel to her. Layout was perfect and easy to learn how to get around and where everything was. We liked that the PA system was only used a couple times a day. Our Concierge Class cabin was located at the stern of the ship, but could not get access until around 1:30 p.m. Only problem with this location was black granular soot was all over the balcony furniture and deck the first morning. Brushed off the chairs and had morning coffee, but ended up with black streaks on our shorts and socks. The cabin staff took care of it and our clothes were cleaned no charge. They also put extra large towels in our cabin to cover the balcony chairs should soot happen again. They said it had to do with the winds. But the view made the cabin location worth it !!
The cruise itinerary could, or should, have been better. San Juan is a late arrival and not geared to those wanting a beach day. There were long lineups to exit the ship. We did a bus tour that put half of us to sleep. Definitely too late arrival for a good beach day. St. Maarten is perfect and my favorite port of call. Beach, restaurants and shopping are all right there. No tour buses or taxi's needed. St. Kitts is good, but tour is needed to get to a beach. Took a taxi tour offered at the wharf to see the island.
Three days (plus Puerto Rico) at sea is too much if you are craving beach time. Pool areas are very crowded and busy on those days. You can always get a lounge, but not always in a location one would prefer.
The staff on Reflection are excellent. Very friendly and always willing to assist. Enjoyed Muranos and Lawn Club Grill. Opinion is worth the extra price. Food quality, service and presentation was excellent.
Here is my only major complaint. I booked this cruise well in advance, around May, 2012, and received complimentary gratuities and a $75.00 credit. About a couple of months prior to departure, Celebrity announced a beverage included - promotional package called 1-2-3-Go. I contacted my travel provider to ask for access to the better comps that were offered, and was told definitely NO !!! After talking with several passengers after departure, found out that they also had similar situation, but their agents called Celebrity directly and their comps were upgraded to include alcohol and beverages. My advice, call Celebrity directly and talk with representative and make your case. Those who book well in advance should not be penalized with access to better inclusions that those who book last minute were able to access and enjoy. Cabin prices stayed the same, just the inclusions greatly improved. Just doesn't make good business sense to have ticked off customers, now does it !!!