red sea new year dust issues: Thomson Celebration Cruise Review by tillytiah
Overall Member Rating
red sea new year dust issues
Destination: Europe - Eastern Mediterranean
"it's disappointing when your holiday doesn't go the way you had planned so i can empathise with you.
please accept my apologies for any inconvenience caused. On arrival into the pilot station in safaga the port agent advised that our berth was occupied by another ship which has a call once a year. Our usual berthing position was not permitted on arrival into safaga as the port authorities had permitted the albatross into our usual berth. A confirmation was received late morning that we could move further down the quayside and also turn the ship around - captain has made a pa announcement at 11.30.
although this situation was beyond the control of the captain we do apologise for the inconvenience and concern this incident caused but i must also point out that this isn't an aspect that we're be offering compensation for. I might also add that the port of safaga is a regular destination and the dust has been analysed and is classed as being safe otherwise we wouldn't dock there at all as the safety of the passengers and crew are paramount at all times.
i'm truly sorry that on this occasion, we were unable to provide a cruise which, for you, fully met your expectations in all areas.
finally, i'd like to thank you for taking the time to write in. We always try to improve the service we offer and your feedback is a really important part of this process. As a valued customer, we would like to thank you for choosing to travel with thomson and hope you'll continue to consider us for your future holiday plans.
we were only looking for our costs back not compensation but thomson were not interested other than our repeat business which due to this experience we will not be back on a holiday or ship with them. Less