My family of 7 (me, my wife, 3 kids, and in-laws) went on Epic for the 12-Jan-2013 journey. We booked a non-Haven balcony room for the in-laws, and the kids and us stayed in Haven 2-bedroom suite. We had a fantastic vacation.

Embarkation was easy. We live 50 miles to the north so we drove down to the port. I'm impressed with the Miami port - orderly and there are garages near each terminal. We got there a little before 12pm, spent a few minutes to get thru Security, and then the Haven exclusive welcome room is right there. We went in, gave the info to the clerk, then sat down to wait. 10 minutes later a crew member came and escorted us all the way in and up to the 16th floor. Another 10 minutes wait, then we were introduced to our concierge, Mr. Adrian, and went on a tour around Haven area. The whole experience was very smooth and relaxed. After the tour, our room 16006 is ready (around 1:30pm at that time).

The room is beautiful and spacious. The kid's room is perfectly sized and very cozy for my 3 kids who are 4, 8 and 11 years old. They loved the pull-down bunk bed. The master bedroom is pretty luxurious, especially with the tub and shower against the window. It was quite an experience to bathe while watching the sunset! The common area is decently with a table for 4, and a nice spacious sofa - my two older kids spent most of their afternoons lounging on the sofa playing iPads. I love the Espresso machine and took full advantage of it everyday. The balcony is OK size - we didn't really hang out there too much. The only complaints I have are 1). The toilet seat is hard plastic and feel flimsy; and 2). the TV program - they just played the same clips again and again! I do like the Norwegian Conceige app on my iPhone and used it a lot. I also paid $7.95 to be able to call from the app, but never used it. Just thought that was quite convenient. Read more