The NCL Epic is Completely Underwhelming: Norwegian Epic Cruise Review by BenAnders
Overall Member Rating
The NCL Epic is Completely Underwhelming
Destination: Eastern Caribbean
Do the maintenance problems result More from budget cuts and a lack of staff? I am a ships Captain and former military officer. With that background, my first tendency is to place the fault for these problems with the senior officer staff. Where are they? On most cruises, senior officers are more visible than a cabin steward.
Moving beyond the general maintenance and cleaning issues, it is difficult to believe that the Epic has been in service for less than 3 years. The public area layouts are cramped and dreary. My family sailed up on the Freedom of the Seas and Solstice in the past year. The public areas on those ships are spacious, bright and inviting. The Epic is dark and tawdry. The only place where the Epic is bright is the Atrium where a two story television screen blasts out light that blinds anyone passing by without sunglasses.
It appears that NCL didn't fail to cut every corner they could when offered the chance. Cheap plastics and vinyl that could have come out of any double wide trailer seem to be their preferred public area construction materials. Look at the flooring in the shopping area. It looks like the same 12"x12" vinyl, adhesive backed tile you can buy at Home Depot for 99 cents a square.
What is the official relationship between contracted cruise personnel and passengers? This is the first cruise ship I have sailed upon where the wait and cleaning staff stand in line together with the passengers to purchase their morning coffee (see the Atrium Cafe any morning around 7:30. By the way, that is also a commentary about the quality of coffee aboard this ship. It's terrible. When a Philippine cleaning woman would rather pay her hard earned money for a cup of coffee than drink the ship's coffee, there is a problem with what you are serving.)
In short, I have cruised dozens of times on cruise ships around the world. This was my first trip aboard NCL. NCL has a reputation as being better than Carnival but not as nice as Royal Caribbean. I wanted to finally see for myself. How is it possible that the Epic is advertised as the jewel of the NCL fleet? That is a very sad commentary on the rest of the NCL ships. This will be my last cruise with NCL, and these will be the sentiments that I will forward to anyone who asks for my advice. Less
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The cabin only has two AC outlets that are hidden away under a "desk." After a week, we still couldn't find the location of all the cabin lights. There was some sort of tapping noise that recurred every time we were underway. That was especially annoying when trying to sleep at night.Read All Large Balcony (B6) Reviews >>
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