On our sailing there was about a 9 hour delay due to fog (not Princess's fault - the US Coast Guard would not allow the ship into port, a problem they stated they had never experienced before), then a long line at the port with 3,000 tired and grumpy fellow passengers. We didn't know we could have checked in when we dropped off our bags earlier in the day and skipped that whole line altogether, but the crew were so overwhelmed with the massive delay that they probably just overlooked it. No big deal - we'll know next time. We were allowed priority boarding once we got to the front of that gawdawful line because we booked a suite (St. Kitts - alllllll the way aft & overlooking the wake). Yes, the suite is expensive, but I promise the perks are worth the extra cost.
Once we were aboard, there were no further problems. My expectations were exceeded at every turn and by every crew member with whom we had contact. Our room steward was an absolute delight, as were the dining staff, bartenders, dealers and other crew in the various venues where we spent time. The ship was beautiful, the suite spacious (including a jacuzzi tub!) and the food was delicious. The head waiter even brought me the next evening's menu every night so the chefs could prepare whatever I wanted gluten free, per my dietary restrictions.
Our disembarkation was smooth too. We chose express carry-off, so we retained our luggage and carried it out ourselves. We walked out of the suite at 7:08 am, walked down to our lounge area and had time for 1 cup of coffee before they called us to the gangway. I already had the customs form filled out and we breezed through customs, waited 5 minutes for the parking lot shuttle and were loaded in my car pulling out of the parking lot by 7:45. Can't ask for smoother than that!
We enjoyed ourselves so much that even my husband, who has never been interested in travel or doing much more than anchoring the sofa, had a great time and even put down a deposit for an Alaska sailing in summer 2014. He's even talking about taking other cruises after that. I have to thank Princess for giving my husband the travel bug. We're looking forward to sailing again & again.