Worst cruise experience from Buenos Aires: MSC Musica Cruise Review by robertoro

MSC Musica 1
Member Since 2013

Overall Member Rating

Worst cruise experience from Buenos Aires

Sail Date: January 2013
Destination: Other
Embarkation: Buenos Aires
Unfortunately we chose to take a cruise with MSC Musica leaving Buenos Aires January 4, 2013. Boarding the ship took five hours of a disastrous standing on four lines without any help from either the port authorities or MSC, who had two or three employees to take care of three thousand passengers.
Waiters, clerks and supervisors were for most of the time, either rud, ignored you or did not solve your requests, sometimes in very unpleasant ways. Forget any special help for families with children, or care for older adults. We even had a run in with an employee for her insulting attitude towards an elderly couple.
Food was below average and dinig at the diners was not worth the food, since they try you to encourage you to use the special restaurants, paid separately of course. We quit going to the diners and went to the buffet to avoid that niusance. After hour snacks were either absent or extremely basic.
Forget asking for information the first days when you ignore the More routine, no help was given by the employees.
Th positive aspects may be the beauty of the ship although always crowded, the excursions and night shows. But if you try going on excursions on your own they make you wait up to two hours taking the passengers who bought excursions first.
My sincere advise and that of most passengers who had taken other cruises is , stay away from this company, Look elsewhere. It was for sure our worst cruise experience.If we can be of any help about visiting Buenos Aires, with all its good aspects or if you wish us to share more details I will be happy to answer your requests.
Roberto. Less

Published 01/30/13

Cabin review: 11

Port and Shore Excursions

Awful boarding experience. Certainly not ready for simultaneous cruise departures. A pitty for a pleasant city to visit with so much to see. But think twice before boardinhg here.

Thinking about our experience with a local cruise to the fiords and ancient ice columns,a local company called Skorpios. Well worth it, wouldcertainly do it again.

Beautiful city with well built boarding facilities. So much to see there.

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Member Since 2013
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