This was our first "Suite" cruise, as we normally enjoy a balcony, and it'll be tough going back to "roughing it" in a non-suite. We are a Mom/Dad with 11 and 7 year old well-travelled kids.
EMBARKATION: We spent the night at a local hotel and hit the port around 10AM with the understanding that Haven guests would be able to board early. The ship just arrived from Spain, so there was a two hour delay in customs clearing the ship, but the Port Staff did a nice job explaining the situation. Suite guests are corralled in a little roped-off area that had coffee and finger foods. Made the time go by a little quicker. Once cleared to board, we were escorted directly to the 16th Deck and corralled again in the Lounge to await our welcome. Was surprised there were no drinks/snack that was ok, I guess. The welcome was a bit "Keystone Cop" like, as they walked us around the entire Haven area as a group of 40-50, so most of the folks in back never heard one thing we (in the front) heard. We were then led to the Haven restaurant for our first "Suite" meal. Well, it was nothing more than what they were serving in the buffet, just that it was ordered by us and delivered to our table. The service was marginal and food quality was fair. 10+ minutes waiting for sodas to be refilled while watching 4-8 staff muddle about 10 feet from our table.
STATEROOM: We were given our keys and we went to our room (16001). Wow! I'm not going to explain too much, as you can find pics online, but the layout was fantastic and the furniture/beds were all very comfy. The balcony is "enclosed", so it had tinted glass and two windows that let in plenty of sea breezes throughout the cruise.