This was a 12 day cruise from Sydney to Auckland. I have cruised over 20 times in the past 20 years and no doubt everything is slipping. Its a competitive industry and I note that many celebrity cruises appear to me cheaper than many other mid range-premium cruise lines.
One cruise on the same ship can be vastly impacted by a better captain and a better cruise director. Ad in bad weather and an otherwise great cruise can seem less that perfect.
On this cruise the weather was perfect in every way. The ship is generally well maintained and the majority of the crew courteous , although highly robotic and often seem tired and weary.