First, we arrived in Houston, on Jan 12th, and looked and looked for Princess people. We finally found the table with 2 people hidden under the escalators. On the table, were many paddles that had PRINCESS printed on them. But, no people to hold the paddles up and direct pasengers.
We checked in and were assigned bus #5. We were told, would be an hour to 2 hours. Then, we had to take our luggage to the bus an hour later. Normally Princess takes the luggage at the carrasel, and we don't see it until it arrives in the room.
We arrived in Galveston about 2:10 and I told my husband, something is wrong, there is not a Princess ship docked. When we got off the bus, and rounded up our luggage, we were told, there is a delay, and could be a few hours. Now, I am still wondering where the Crown Princess is.
We headed down the dock to a restaurant, and about 3:30pm, here comes the Crown Princess.
By 4:30, all or most of the passengers booked on the Jan 12th cruise aboard the Crown are in the terminal and those not in terminal are driving around waiting for a parking lot to open. No open spots as the cars still parked belong to passengers still on the Crown.
This terminal in Galveston was not meant to hold 3,000 passengers. There were maybe seats for 1200 people. Leaving about 1800 people with no place to sit.
About 4pm, Princess announced, Sorry, we are bringing in more chairs, water and sandwichs. None of the above promised items appeared. Most of us are sprawled out on the floor, and wondering, are we ever gonna get aboard.
Elite were boarded first, 8:15pm, and the last were welcomed aboard by 10:15pm. First drill held at 10:50pm and the Crown set sail at midnight.
When we were boarding, the photo guys from the Crown were stopping everyone, and wanting to take "Welcome aboard pictures" and this was slowing the boarding process down as some were to kind to say "you got to be kidding". I cannot say what we said, would be kicked out I think.
Princess will argue, they have no control over an act of god. And I agree 100% with that. But, fog is common in Galveston, and they should have had a plan in place just in case this above scenerio happen. Many folks never made the fire drill as they were tired, and because the drill was going to happen, they could not get any thing to eat at the buffet. First time cruisers, and there were many, stated, "First cruise, and last cruise."