Where to begin? I have been on Celebrity before, the last time in 2005. Was really looking forward to this cruise re-creating the others. And was disappointed.
The cabin looked "tired". The bathroom needed re-grouting and the toilet did not work consistently the entire trip. Quickly addressed but not long lasting. And that included flushing the toilet before using it to be sure it would flush (it wouldn't). Most aggravating. My Captain's Club benefits never did show up in the room. The steward was fine but looked like he was in charge of way too many rooms.
The food in main dining was acceptable. The waiter was okay but unable to give the individualized attention I have become accustomed to--it looked like he was handling at least 30 diners at one sitting and more staff should have been provided. Waited a long time for drinks from the bar or after dinner specialty coffees. There was one tall Russian female wine steward who was the rudest person I've ever come across in my 9 cruises and she was banned from our table.
The food otherwise was a disappointment---the breakfast buffet was poorly staffed and food was frequently not replaced in a timely manner. Aqua Spa food was totally lacking in variety. Waiting for drinks at the pool was long. I got the impression that not all the bars were fully staffed. Towels, used dishes, glasses waited a long time to be cleared all over the ship.
The entertainment was spotty. I did like the Zumba but there was little else to say of a positive nature of what was on deck. The comedian was okay. The Aquafellas were wonderful but limited to 15 minute sets every other day which was bizarre. Did not like the frequent short sets of rotating acts at all. And the overall tempo of the music was soporific.
The ports of call were the best part of the cruise---loved Dominica and enjoyed the other ports of call (St. Kitts, St. Croix, St. Thomas/John, Grenada) as well.
Overall, the service was merely mediocre and while the staff was pleasant enough, the smiles did not reach their eyes, and they all appeared lackluster and over-extended.