I just got back from the cruise yesterday and checked cruise critic to see if any of my fellow passengers did a review. I saw two reviews that were both mostly-positive. I was surprised.
Embarking/Debarking - no complaints here. Considering it was New York and 3000 people were trying to board a ship at the same time, it went smoothly and the staff was very friendly.
We had a fairly nice balcony room. I found the room to be overall clean, but the bedding was a bit worn and the towels in the bathroom were down-right gross. They looked like used locker-room towels and were smelly. What was disappointing was our noisy neighbors. We were noisy too with the kids, but they were on the up-all-night partying schedule, and that was annoying. The walls between the rooms are paper-thin. I am not sure why they design them that way, I suppose to be light.