We arrived very early in Santiago and did our pre-cruise through Princess. I was appalled at the lack of service of the hospitality desk at the Ritz; it was virtually non-existent. We had arranged a vineyard tour the day after we arrived and finally connected with the hospitality desk a mere 10 minutes prior to the tour departing :0! The staff was never there at the appointed times and had no record of me booking the tour online. One gentleman at our hotel almost missed the bag pull for the transfer to the ship. It seems that the Intercontinental had no issues with their hospitality desk.
Santiago was lovely, and the people were so friendly - just loved it!
It was a mob scene getting the tenders at Puerto Montt- only one tender dock and 3 ships in port- we waited in line for an hour.
Needs a overhaul. Lamps on bed table had surface worn off. Cabin moaned and groan when seas were rough. One drawer must have had a run in with some crazy glue as there was residue on the bottom of it. Wonderful cabin steward.