This was our 9th cruise overall, and third NYE cruise. We have sailed on Oceania, NCL, and Carnival. This was our first cruise on Holland, and our expectations from reviews and reputation; we expected something between Oceania and NCL. Overall, the staff and service was exceptional (except for one area that I will address later). Embarkation was a bit surprising. Having secured a Deluxe Veranda Suite (SB), we were eligible for VIP Priority embarkation. When we arrived in the VIP line, there were eight couples in front of us and two workers checking passengers in. Having done VIP check-in on the other lines, we expected a few minutes per person to do the normal check-in procedures. However, 4 of the 8 couples must have incurred problems with paperwork or not done the online check-in prior to the sailing. These couples took 10-15 minutes each. Our check-in at the counter took about 2 minutes. By far, the longest priority check-in I have experienced on any cruise line. I will say the cabin steward delivered the checked bags faster than any prior sailing. Although, standing in the VIP line for over an hour gave the baggage personnel plenty of head start.

The first night, we ate in the main dining room. Overall, selection of food during the cruise was okay and quality was about the same. Nothing memorable, but nothing disappointing either. The signature restaurant, Pinnacle Grill, is exceptional. Unfortunately, we were only able to get one reservation during the whole cruise. Went to the Neptune Lounge a number of times to get priority reservations, but was not able to secure any other days for the rest of the cruise. On other lines, when we have been in the top suites, we were given priority reservations. Apparently, Holland does not do the same. Additionally, because this was a NYE cruise, making reservations in advance online was not allowed either, even though we booked 8 months in advance. Lido buffet had a good selection of food for lunch and dinner (just make sure you check the hours of operation because they are not open as much as other ships). The pizza and pasta station did a good job of keeping up with the pace of customers. The Caribbean buffet in the pool are at the middle of the cruise was probably some of the best and most original food from several of the islands.

The private island, Half Moon Cay is very nice and permanent amenities are the best we have seen from other lines. Also nice was that we were the only ship that day. Procedures for the tendering was some of the best we have experienced. Read more