We went on our very first cruise with Princess Cruise Lines aboard the Ruby Princess during the very first week of the 2013 year. We have cruised with many other cruise lines.
We complained the very first night about the A/C in our stateroom. For us, it's very difficult to sleep when the room is above seventy-five degrees Fahrenheit. Their lack luster response was pretty much "tough stuff" for the lack of better words. Our friends' staterooms were very comfortable. Our friends advised us to complain again and again. We endured the "not so cool" A/C for seven very warm nights. It's very hard to enjoy yourself during the day when you cannot rest at night. We emailed Princess and asked to be sent a cruise survey. We never received one. I suppose they already knew what we were going to say and didn't want any negative comments directed their way.
The food in the dining rooms and buffet were only "so-so". Not really good, but not terribly bad. But, not what you would expect on a cruise. Many of the food selections stayed on the menu night after night. It was very difficult to find fresh fruit that was worth eating.
We found the service of the staff poor. They didn't seem very friendly and didn't seem to really care if you were happy or satisfied. We did find one staff person, Jorge, that was empathetic to our plight. He was at least one person that made us feel appreciated.
Two of the ports were really poor. Princess Keys was boring. If you weren't into volleyball or sand you would have found it very dull. And Grand Turk is a ghetto. It was more or less a "fourth" world country. The town itself is not worth visiting. The main parts of town are in great need of repair. We walked through the entire downtown area and found nothing worthy of a photograph.
Normally there is always at least one high point in every cruise. In this cruise there wasn't.