Enchantment of the Seas Cruise Review by YorkSMM: An
Overall Member Rating
Destination: Eastern Caribbean
Just got back from a 9 night cruise and thought I would comment on the changes to the Enchantment.:-
The new Centrum bar is lovely. The bar staff have "special" uniforms to distinguish them from the rest of the bartenders and they sell an up-market set of drinks there - so many house choices and mixed drinks are not available and of course the choices are more expensive! They had a professional mixologist there training the staff. The chairs and sofa seating have been updated too and many more activities and music sessions were hosted in this area.
Carpets have been changed in some areas and in the elevators.
The computer center has been moved to Deck 6 as has the library which, now only consists of a large glass enclosed bookcase! The computer center now consists of several tables set in rows just across from the Ben and Jerry's counter. What was the computer center and the Cruise purchase center have been converted into cabins. The cruise purchase area is now on More Deck 6 too.
Spotlight, Schooner, Dining Room, Boleros, Windjammer, Spa, fitness center and Conference Center all remain unchanged.
The Solarium Cafe has changed from the old hot dog and pizza joint to a new two-counter cafe. In the mornings one counter is a bagel bar and the other counter serves Egg McMuffin type sandwiches, fruit, cereals and pastries. At lunch time the main counter serves Panini's, sandwiches, bags of chips, soup, fruit and desserts while the other counter is a served salad bar. The cafe remains open late into the night serving hot dogs and pizza.
Rooms have been updated with a flat screen TV but you still cannot access your shipboard account. The beds remain the same however, a mattress topper has been added. The rooms are looking a little haggard but I would hope that this will be addressed whilst in dry-dock in April.
New safes have been installed in the rooms!!! There are notices all over the place indicating that all valuables should be kept in the safe - OK, I agree with this - however, a really stupid person installed safes that have to be opened and closed with a credit card - so where do I store my valuable credit card?????
The biggest changes are to the Concierge and Diamond lounges! At the back of the Viking Crown, the area where the Diamond members used to meet has been divided off into two sections. The downstairs section is a card-activated entry into the Concierge lounge and the Section which was up the steps (balcony that overlooked the Viking Crown bar and dance floor) is now the card activated Diamond Lounge.
New carpet and plush seating have been added to both sections and access is 24 hours - although late at night the DJ operates from a small section in the Diamond Lounge (DL) so it is quite noisy. There is a reception desk at the door which is manned by the Diamond Concierge person between 8.00 am - 12.30 pm and 4.30 pm to 8.00 pm. Jasmine was a delight, she checked our bills, Internet minutes, booked excursions and restaurants and handled any questions and problems.
The DL room now contains a computer and a small kitchen area has been added. A continental breakfast (lox, bagels, toast, pastries, cheeses, cold meats, cereal) is served 8.00 - 10.00 am. They have installed the most amazing state-of-the-art coffee machine serving specialty coffees - help yourself 24/7!!
Cookies, iced water, lemonade and iced tea are available through the afternoon and in the evening between 5.00 and 8.00 canapes, cheeses, meats and pastries are available. The drinks choices have been changed and now several different wines are served along with the usual champagne but beers and many mixed drinks and martinis are also available free of charge.
I bought the new premium drinks package!!!!! My husband and I have done this in the past on Celebrity and found it good value.
First of all it was not advertized on the Enchantment (I heard about it by chance) and most of the bartenders really didn't know how it worked.
Secondly, you would think that it would be similar to the one offered by their sister company, Celebrity, - but it was much inferior.
It cost $55/person/day and covered only a choice of 4 house wines and one champagne, beer up to $6.95/glass, frozen drinks, shooters and drink of the day but you had to pay $4 extra each time if you wanted to keep the glass!!! It also covered fountain, well and mixed drinks but no premium liquors.
In comparison, for exactly the same price, Celebrity offers ANY wine or beer up to $12 a glass, all premium liquors, well, frozen, fountain and mixed drinks AND all specialty coffees, teas, fruit juices and bottled water!!!! So I was having to pay $4.25 for a bottle of water on Enchantment!!
For the first time ever, as I was travelling with a friend, I was on "My-Time-dining" - and I will never do it again!!!! The whole fifth floor dining room is dedicated to My-Time now and it was awful. They were very disjointed, wine waiters served one glass and never came back, the bar service was exactly the same, they put people at a table where one set were just ordering appetizers, while another set were having dessert. They seemed to forget which table they were serving and spent a lot of time wandering around trying to marry plates of food with the diner who ordered it. As a result a lot of the food was lukewarm or cold.
The Entertainment and Shows were good and as usual Captain Gus was a hoot - he even turned up as a guest entertainer and played the trumpet!!!
Arriving at the Cruise port, we were given a notice that a small number of the passengers on the previous cruise had contracted the Norovirus which meant that a full clean was taking place. We were all seated in an area to the right of the check-in desks and as this was a full sailing they even had to open an additional area for the overflow. We got onto the ship about 1.30 pm and were directed to the Windjammer as the rooms were not ready. The poor staff in the Windjammer were a little overwhelmed as the entire passenger list arrive to eat at virtually the same time!
Getting off the Ship was efficient and easy - I do like traveling out of Baltimore - they really make things easy for the passengers.
The Enchantment of the Seas will be leaving Baltimore in April and will be replaced by the Grandeur of the Seas so I think I will just have to book another quick break just to see how that compares! Less
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