“Disappointing to a Loyal HAL Customer”
Cruise review of Holland America Ryndam

KSHII2 Ryndam 3 Disappointing to a Loyal HAL Customer
Member Since 2011
No Helpful Votes
Overall Member Rating
First, we had a GREAT cabin and wonderful location. There it stopped. When we got on board we tried to find where to review and buy a wine package for dinner. We were sent around and back again. Seems none of their employees, INCLUDING the front desk , could answer this simple question. Also, we always eat at the late seating and large tables. The dinning room food was quite a disappointment and far below previous HAL meals. Due to slow service, it took forever to finish a dinner. It seems they have reduced the number of servers. Some people changed dining reservations as they were missing the late night entertainment. Why they wanted to go see the crew sing and perform is beyond me.. Very poor entertainment on all levels.. Next we bought the Night at Le Cirque. While the food was excellent, the service was poor, very poor. If Le Cirque knew the level of service they are providing, they might withdraw their name... The ship was not decorated (Christmas cruise) as in the past.. We used the valet parking at the HAL terminal and when we arrived they only had two people trying to serve 1,200+ people, a lot who chose valet parking. The other on-board activities that we WOULD recommend are the wine tastings.
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review:

Great cabin and LOCATION !! HAL has larger cabins and a few feet does make a difference. Also, we love Holland as it is the only cruise line where I have found tubs in the lower priced cabins. However, they have the liquid shampoo and soap dispensers and have mounted them up by the shower head. Useless to a tub enthusiast like myself. Additionally, they provided only two towels and wash cloths for two people. Sometimes you need more.. And only one small bar of soap for the 7 days...

Port and Shore Excursions

Again we have been here before, but there is so much to do. We again used "Island Marketing" (internet)and had a GREAT day at the beach, just a short ride from the ship, including OPEN bar and food all day... They gave us lounge chairs, umbrellas and non motorized beach equipment.
Read 1,411 Costa Maya Reviews
While we did not go on any "excursion" in Key West this trip, we did visit the Mel Fisher Museum and highly recommend it. Also, we ate at a place new to us "Hog's Breath Grill" and enjoyed it a lot.. On a prior trip, we visited a local eatery, "B.O.'s Fish Wagon" and again, recommend it if you like conch and other seafood.
Read 1,115 Key West Reviews
Have been here several times. Booked a new tour to the east end of the island and had a GREAT guide and good time... "Island Marketing" (not thru the ship)provided us with two very enjoyable excursions. There is a lot to see and do if you get away from the ship's providers. Only draw back is they have to meet you outside the Port area and it is a long walk up hill most of the way. We did find you can get a taxi inside the port to take you there for $2 per person.
Read 2,211 Roatan Reviews
Our only complaint at this facility (HAL)is the valet parking was woefully understaffed. We live only 30 minutes away from the port and find it convenient and usually no waiting
Read 278 Tampa Reviews
Published 01/16/13
Thank KSHII2
No Helpful Votes
Read Cruise Critic’s Ryndam Review
Share feedback
Thank you!  Cruise Critic values your feedback.
How can we improve this page?