Crystal Serenity Review

Disappointing Cruise

Review for the Eastern Caribbean Cruise on Crystal Serenity
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TxnAquarian
10+ Cruises • Age 40s

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Sail Date: Dec 2012

For Christmas 2012, I decided to return to Crystal after a 4-year break to try other lines. I had always said that nothing else at sea compares to Crystal. But this cruise was a disappointment. Too much smoking, no one to greet us on embarkation day, unmotivated staff. It really seems as if the once-great Crystal has fallen a few notches. This wasn't a bad cruise. The food was fabulous and we had a great time enjoying the sea day activities. But for the premium fares we paid, and based on prior experience with the line, we expected more.

I had read that the 10-year old Serenity had been updated. Yes, our Deck 9 Verandah Room was lovely. But everything else on the ship still seemed dated and boring, with enough wicker to fill grandma's summer home. We did love the storage space in our room and the double sinks in the bathroom. And the verandah was a good size to accommodate us, two chairs and a table. Our room stewardess was just so-so.

Everything we ate on the ship was amazing. There wasn't one misstep in the 14 days we were onboard. Even the desserts, usually blah on most cruises, were fabulous. Food was always available whether through the main dining venues, the Bistro, or servers bringing around trays of hors d'oeuvres late at night. We really enjoyed both Prego and Silk Road for alternative dining and also enjoyed the big Christmas day buffet.

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Cabin A
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