We have been on 10 cruises and this is only the first time on Princess. To start with the boarding procedure was very disorganized. We were given a number after checking in and was rudely told to find a seat in the terminal waiting area. There was confusion and a very hard to understand Princess person announcing who was to board the ship next. When we finally got to board we were greeted with Champagne or Mimosa's which was nice.
We found our way to the cabin and were disappointed in the size of the bathroom. It was so small that the comedian on board joked that the light switch was outside the bathroom because there was no room inside. The other thing was the toilet paper?? It was so thin and scratchy I chose to use facial tissues. For a ship that's only 4 years old the design appeared to be older, except for the piazza area which was impressive . The muster stations were inside rather than on the promenade deck which was a great idea especially if it were raining.
In the Horizon Court buffet area, it was very congested. The area is too small for passengers to get their food. That layout needs to be revamped and enlarged. The food in the main dining rooms was fair to poor and the menu was limited. Only on two of the nights was the food good,(the lobster tails & the NY Strip). We chose anytime dining but unless you made a reservation the day before you would have to wait in a line. We did not eat at the either of the specialty restaurants.
All the Ruby Princess staff that were in contact with the customers were well trained and very professional. However there is a problem in the galley. One evening we asked our waiter, Joseph, if we could have Bananas Foster for dessert the next evening to which he said "no problem" , however the next evening when it came time for dessert he came to us and apologized that the kitchen crew had just placed a sliced banana in a plate without cooking it in the sauce. He told them that he would be embarrassed to serve that to his guests and instructed them as to the proper preparation. We had to wait a while but it eventually came out fine.
The bar staff in the Wheelhouse bar were great, especially Tatanya who mixed a special drink for my wife and knew us by name after the first night. Our cabin steward, Dennis, could not have been nicer or more helpful, several times going above and beyond to satisfy our needs. My cousin who was with us and had been on 11 prior Princess cruises said she would not cruise with them again. The buffet area served food over ripe and bland. Old watermelon and unripe honeydew. Fortunately,the International cafe was good and we had lunch there. The pizza was great. Another disappointment was room service for breakfast. We always get a veranda to have a leisurely breakfast, but all that was served was a continental breakfast and a wanna be Egg McMuffin. We were not the only cruisers who were very disappointed about the food. We met several others who complained as well.
Although there are several positives there were many more negatives. We will probably not sail on Princess the next time and would not recommend the Ruby Princess.