North American and thinking of booking Voyager? Think again. This ship is staffed with the Chinese market in mind. Check-in was a muddled mess beginning with luggage handling on the pier. An announcement was actually made on the second day requesting passengers check their rooms for wrongly delivered luggage; this was a first in our cruising experience. Our loyalty level was not noted and unable to be corrected as the loyalty agent was not onboard until 5 pm. Our shore excursion tickets did not appear in our cabin, nor did any notification of the cruise critic event, or our travel agent-provided room credit. All of these had to be corrected by standing in long lines at the customer service desk staffed by very sweet/beautiful/young Chinese ladies incapable of holding a conversation in English. My husband spent more time attempting to secure our room credit than laying by the pool and we disembarked without resolution.
Many of the passengers were ill due to lax standards; for over 10 minutes I watched one cleaner swipe his cloth languidly at a handrail while the spray bottle of disinfectant went completely unused in his other hand.
Food availability was poor; New Year's day the dining room closed at 8:30 am. The buffet was open to 10 but then closed COMPLETELY until lunch at 11:30. The 24 hour bistro on Deck 5 served only doughnuts and other sugary treats. We ordered two hard boiled eggs from room service but had to wait 55 minutes for delivery. Perhaps staff could find some way of transitioning from one meal to the next without closing the entire buffet, as other ships do. Long line ups were prevalent, service rarely provided with a smile. Pool luncheons were never announced beforehand, even in the daily activities listings, there were two formal nights in a row but Christmas was not formal, and there was not one dining room brunch on our two week cruise nor any late night snack/dessert event. The diamond lounge served the same four hors d'oeuvres every night, but at least the attendants assigned to the room were very pleasant. Our dining room table staff was competent but the kitchen staff needs instruction on how to cook fish. I am not that picky but attempting to eat the halibut was like trying to eat burlap. Other fish was not as dry but still unappetizingly overcooked. Stuffed pasta shells had been prepared too far ahead and then left in the oven far too long. The curries were the only menu item I found consistently well prepared.
Our table host for the loyalty luncheon opened with a tale about his affair with a married French woman - not very appropriate but indicative of management attitude. The lack of professionalism or pride in the vessel is obviously lacking throughout the chain of command. If one is looking for a good ship on which to cruise one could do much better than the Voyager.