This was a family trip. Myself and my husband and my sister and her husband and their (adult) son. Except for the son, the rest of us are over 50. This was the first cruise that we all did that had a pretty aggressive list of port visits. I will describe our trip in three categories: The good, the bad and the ugly.
Ship was in ship-shape. All the public spaces were in great condition including the staterooms. Nothing threadbare. The food was fantastic. The wait-staff were well seasoned. We booked the 'Mystery dinner theater at Portofino's'. The mystery was hokey (but fun). The company (others at our table) was delightful and overall it was worth the $60/person charge as the champagne and wine flowed freely as part of the package. The Tiramisu dessert packaged in a dark/white chocolate swirl cup was awesome! We booked one shore excursion (we're cheap). It was a beach trip to Orient beach on St. Marteens. It was very well coordinated. Our hostess was delightful, very informative about the island, the beach and various bits of information and made sure that we all got back on the bus to return to the ship. We sincerely regret not booking beach trips on the other islands. Though we did enjoy exploring Barbados, one of the stops, on our own. Some of the other islands were pretty depressed areas once you get beyond the main tourist shopping areas. Better to go to the beach.
The New Years celebration was totally the best!!! We celebrated on the Promenade which included unlimited champagne, balloon drop and the cruise director AND ships captain doing the countdown. This so beats going to any other (northern) New Year's celebration where you have to stand in the cold.
The ship shows were really good. The best was Beetlemania! I would have spent a friggin' fortune to see this show on land! It truly was a wow! I've been on other RC cruises with the ice rink and AOC ice show was ho-hum. Nice and worth seeing but ho-hum.
Our stateroom attendant was overbearing and self-serving (her only goal was to beg us to give her an excellent review so she could get her bonus). We were surprised to find a pair of men's briefs in one of the drawers. She obviously didn't check all the drawers in the stateroom in prep of our arrival. I have a feeling she won't be around very long. RC is generally very good about stateroom service.
For us nothing. It was a totally awesome trip and we will continue to cruise RC. We did have breakfast with another couple who had booked their cruise while they were on a prior cruise and booked the special romantic package. RC dropped the ball and did not provide the perks of the romantic package and couldn't find their original booking info when the couple complained. The help desk was not very helpful to them and apparently were not very pleasant to these poor folks. Sadly, their customer-no-service lost them two repeat customers. My experience with the help desk was very positive and this included that hectic last day where everyone had questions about their bill, myself included. They had a floater who went up and down the line working to solve problems. And magically (the guy was good!) the line went from 30 people to 6 who actually had questions requiring help desk help. I was therefore in line for only less than 10 min and my question concerning my bill was quickly and satisfactorily answered.