we had booked this cruise 12 months ago and was quite expecting it to go all out for "american christmas" and "new years eve" whilst being in the middle of the ocean.
we travelled to sydney by two hire car's as there was six of us and arrived at circular quay to take back the hire car. i did not like the fact we had to wait 4 hours to get into our room as we had a lot to cart around the ship until the time we where allowed to our room. as the other p&0 boat we have been on we could go straight to our room with no worries.
my daughter recieved her luggage bag before us and we had to wait about 2 hours before our luggage arrived lucky we did not need clothes for dinner. we had my time dinning in the restuarant but come across a few problems on the first couple of days and adventually got it sorted out. the waiters and the drinks waiter was excellent and our food was always hot at dinner time.
the coffee was not the best by the time we got to new zealand i was wanting a proper coffee and was having coffee withdrawals and constant head aches.
the fridge in our cabin was not actually a fridge it was just a cooler we had to ask to get a fridge put into our cabin as we needed to store medical products for a family member.
embarkation was quick onto the ship and at one of our ports we had a problem with the security officer's not watching what they where doing on embarkation and the word was said " put all your items cameras and items into your bag before boarding" this was done and then they were jamming bags into the converybelt and pushing bags roughly whilst speaking on phone and cb radio and then our bag and camera dropped off the gang way onto the ground. unaware of the camera being broken until we got up stairs we then went down to customer relations and spoke to them about it, still unresolved but was leant a camera whilst on board until the end of the cruise. so ensure you put your camera into the containers as you board and make sure someone get's it off the converyer belt at the other end.
there was an advertisement on the tv in the cabin about doing the "all access tour" this was very disappointing as it was not advertised enough for passengers who really wanted to do this tour and then when enquired at the desk when boarded the staff was unaware of how to direct passengers to the right person to help them with this enquiry. and then when we went back about it, it was already full and no space for people who really wanted to do it.
the staff at the customer relations desk are all at different levels of answering information and unaware of how to answer customers appropriatley and have to refer to other staff members for answers and are trying to train other staff whilst you are enquiring information from them.
the lifts where good but was always full of people cramming into them and the children pressing the buttons so it would not stop on the floor you wanted it to stop on.
kids club was excellent great staff and always excellent with the children we only have one child and she loved the staff at kids club and always wanted to be in kids club socialising with the children and staff. we would like to thank "no hair Pierre and step up steph and the rest of kids club staff for their excellent care of our daughter whilst on board the voyager of the seas".
cabin staff: our cabin staff was great we arrived back from port days with towel animals in our room on most days and she got to know our names quite easily even with the lack of her english language. ming rocks.
christmas on the boat was not what we expected it to be, santa arrived in studio b to give present to all the children on board the boat and they gave my child a "explorer's lunch box" (from kids club). during the days before christmas there was not much carol singing or anything really associated with christmas other than a big tree set up in the promenade where you can take photos of. and christmas dinner was not what you can normally have there was christmas puddging on the special red list for dinner in the dinning rooms.
but other than that i think they let the australians down with the way they done christmas. and not enough christmas decorations in the dinning room.