I will keep this review short but thought it necessary as there are so many negative reviews. I travelled with a female friend and my 6 year-old daughter on a pre-Christmas 8-Day cruise. We visited St. Thomas, Antigua, Tortola and Nassau. This was my 8th CCL cruise and my 13th overall.
We arrived at MIA on the day of departure and checked-in at the CCL desk at the airport. This was very quick and easy (yay Carnival!). When we arrived at the port, there was a separate express line and we were onboard within 15 minutes. Our cabin was ready as well. We had a Cove Balcony and absolutely loved it! The ship's new design is fantastic.. loved the new colors and artwork.
After exploring a bit, I wanted to sign up for the "Cheers" program however my roommate cannot drink because of high blood pressure. I went to Guest Services (and there was NO line!!! That's a first for me). I explained that I was aware of the policy that all adults must purchase and explained our situation (including a doctor's note stating no alcohol allowed with prescribed medication). I was told they would send the request and let me know when head office had replied. After about 2 hours I was advised my request had been approved and they proceeded to charge my account the Cheers amount and removed all of my prior drink charges (again, yay Carnival!).
I love the new bunk option where it pulls down out of the ceiling over the sofa rather than over another bed. Lots of closet/storage space. Lots of storage space in the bathroom. Cove balcony was fantastic!