We did the same cruise with P&O last year but were Keene on trying a new ship. The room was excellent, we had an extended balcony which was roomy with a huge deck, the tv was small and the only small thing we didn't like about the room.
The entertainment was horrible not even b cruise ship standards. The duo was a Thai duo who sang the same CCR song every night(very karaoke), the band was from Manila and not very good, the piano guy sang same old Elton John, Celine Dion songs, shows were not worth going to but the comedians were good. We tried to do the trivial pursuit but we were greeted by a grumpy hostess who open with "why are there more people here than yesterday! Don't they know its a progressive game and they can't play! " so we left.
They put a big band in the deco lounge which blasted everyone out. They had heaps of room to cater for families, couples and elderly but failed to cater for any one group properly.
The cruise director has been doing his job for 15 yrs and on one level it shows that he is complacent and on another level surprising he can't speak properly over the PA. Our last cruise director made him look like a child.
The food as always was plentiful but quantity doesn't make up for the lack of Quality. Plenty of choice though so you do usually find something. The restaurant you pay for a quality experience is a compete waste of money they only did steaks that were no better than the main dining room compared to P&O who had a celebrity chef which was worth every penny.
The say the ship was refurbished but you couldn't tell same American tacky Vegas decor. The serenity area was ok but still the kids run through on the way to the slides and when they get to the top they then yell at their parents who are trying to get a break from them. The pods in the adult only serenity area are usually all gone by 6:00 am and is the only shade on the deck apart from tables and group chairs. They also shut the bar early. We tried a few times to have adult drinks in serenity but once we got kicked out because the staff where having a party on Xmas eve! Most nights what looked like minors where drinking there and when we complained the officer asked for Id and they left.
The shore executions are double the price of arranging yourself which is fair enough for convience. We made sure we had a good time and most people would but out of three cruises two being the same this was by far the worst and if it was my first I would not do another. I can't believe P&O and Carnival are run by the same company when the results are so different. They haven't asked for feedback either which P&O where very interested and provided many channels to ensure they know what's happening.