This was our worst cruise ever. Our second Pride of America Hawaii cruise was even worse than our first. This is a great way to see Hawaii, but I doubt we will try it again.
We had no cabin service at all our first two days, and only then after making three phone calls and three visits to Guest Services. Finally we lucked into meeting a Guest Services supervisor, who got involved and after he made three phone calls, a Cabin Supervisor cleaned our cabin himself at 9:00 p.m. Even after that, cabin service was very spotty; i.e., no Kleenex three days, trash not emptied, odd assortment of towels, etc.
The Liberty Dining Room was average. Our food was good, but service ranged from excellent some nights to very poor on others. We eventually learned to ask for certain waiters, which was very helpful.
This is the first cruise we've been on in years where there was no one spraying hand sanitizer as you embarked initially and after every port visit, entering the dining rooms/cafe, etc. It was also the only cruise we have ever taken where we waited well over two hours to check in, and there was no one to greet us as we got on the ship (certainly no champagne or mimosas with waiters like Celebrity!) or to tell us where to go while waiting to gain access to our cabin.
Our luggage was never delivered to our cabin. My husband finally found it at the end of the corridor around the corner late the first night.
Our shore excursions (booked through NCL) were excellent. We booked well in advance and the tickets were on our bed when we arrived. Two days into the cruise, we received a call from the Shore Excursions Desk telling us that there was not sufficient time between two of our booked excursions, so we would have to cancel one. Interesting that in the months prior to our trip - and even after issuing our tickets - no one had noticed this problem. We parasailed, snorkeled, hiked, and toured, and without exception, they were all great. We did com close to not making our 5:30 p.m. plane home, because the city tour taken on the day of disembarkation ran late because the driver forgot to drop some passengers in Waikiki (so we had to turn around), then we hit traffic going to the airport. This tour was a good way to spend the last day, enabling us to do something and have a place for a luggage while waiting to fly out.