Christmas came and went: Azura Cruise Review by Two 2 Tango
Overall Member Rating
Christmas came and went
Destination: Canary Islands
Embarkation went very well as we had priority but others had to wait around 3 hours. the cabin was ready when we arrived and our luggage was ready.
Using the balcony was a nightmare as we had chain smokers either side, nothing we can do about it but it must be coming to an end soon now that it has been banned on celebrity.
Entertainment on the whole was good except on Christmas day when it was just the entertainers singing Christmas songs that had more whiskers on than Father Christmas. Not a lot of atmosphere for Christmas, there were the usual trees and gingerbread houses but it just lacked "Christmas".
Food and service started good in the More "Orient" restaurant, until Christmas eve when the waiters just gave up. We were left sitting with our dirty dinner plates in front of us one and a half hours after we sat down. The head waiter had the cheek to ask if our meal was OK, when I told him the service was unacceptable; instead of moving the plates he just walked away. So we got up and left and completed our meal in the buffet (more about that later). Later that evening I bumped into the H/W in the corridor, he asked why we had left, when I told him he blamed the kitchen staff. When I told him that everyone around us had been served and gone after being fed by the same kitchen he had no answer. The next day I asked to see the manager, again he tried to blame the kitchen. He told me he would make it "special" for Christmas day but I told him I did not want it to be false and that the H/W should have made the previous night work effectively. We chose not to dine there for the rest of the cruise as it would have been a bad atmosphere with the waiters. I feel the service has gone down hill with the waiting staff since auto tipping, they just don't need to work for it. Back to the buffet, only limited serving areas were open and for a full ship this did cause some overcrowding around the food. The food was very samey if you don't like curry at lunch then hard luck. late night food consisted of pasties made from whatever meat was left over from dinner. Finding a seat never seemed a problem but a lot of inconsiderate people taking up a table of four sitting on the outside or diagonal to deter anyone sharing, if you did ask to share they made some strange grunting noises or said they were waiting for someone but they never seemed to turn up.
Cabin lad did his job well and deserved his tips, not much more to be said that's his job.
We sat with two ladies in a bar on the first day who told us they had been up all night with the runs, now we know how it gets on board, ships don't make it people bring it on. We left them quite quickly. P & O still owe us money for trips we booked on the new cruise personaliser that went wrong, still waiting for them reimburse us. Had a run in with the "Loyalty Manager" who does not know even the simplest detail about loyalty benefits. Because he couldn't get his way he said he would have us thrown off, bearing in mind we were returning via the Bay of Biscay with the next stop Southampton I am not sure if he intended to set us adrift or walk the plank. Definitely last chance and last time with P&O. Less
Cabin review: JCR243 Balcony Stateroom
Cabin was normal size but balcony was adjoined by chain smokers so use was limited . It was kept clean enough by the steward but pillows smelled well used. Lot of noise at night with inconsiderate people talking very loud and drunks fighting in the corridor. (we don't go to bed early) TV can be heard through the walls.Read All Balcony Stateroom (JC) Reviews >>
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