Eurodam Review
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My wife and I had a very nice week celebrating the holidays with our 20 and 22 year old sons. We've cruised 9 times together as a family and have always had a good time, believing that the time together is much more important than the positives and negatives that a line or ship provide. That said, we've had wonderful experiences consistently with Celebrity and Princess, but tried Holland America and the Eurodam because it fit our timetable and had a good itinerary. We booked the cruise about 8 weeks before Christmas and booked two cabins, but not specific staterooms. A week before sailing we were assigned two cabins directly next to each other, which worked out perfectly.
Overall, Holland America and the Eurodam are not our favorite cruising experience. Embarkation took a bit longer than we've experienced in the past, but were on board by noon and our staterooms were available immediately, which was a nice surprise. We found the ship to be immaculately clean overall. Our stateroom was as expected, with a nice-sized balcony and plenty of storage room. However, for the first time, we never saw or met our cabin steward. And while he did a satisfactory job cleaning, our room was never cleaned before 1 PM. After being used to the cabin cleaned while out for breakfast and having positive interaction with the stewards on other ships, this seemed a bit unusual.
My wife's key card simply stopped working the first day. After several trips to the front office, and being treated extremely well, she simply gave up trying to get her key fixed, as we were together the entire time, anyway. But when the attendant at the coffee bar yelled at her because her card didn't work, we finally took both our cards to the desk to get them reset. The young woman who helped us could not have been any nicer, apologetic, or more helpful. She even insisted on going to our room and trying the keys herself before giving them to us. My wife later received a very nice note from her with a cookbook as a way to thank us for dealing with the inconvenience. Really a class act and I'm sorry I don't recall her name.