Let me start by saying that I am a fan of Celebrity Cruise Line, but that in no way has tarnished my review. My DW, son, d-I-l, and a dear friend traveled from Hudson, NY to Baltimore by train to meet the ship. Upon arrival in Baltimore, (the first time we used that port), we were directed to a line by what deck we were on. My son, and friend were on deck 2 and were sent to a line and my DW and I were on 7. We made it through the line in 25 minutes and upon getting to the front of the line we were told that by being Crown and Anchor members we should never have been made to wait. This was not the end of the world but, it was a lack of attention to detail.
We made our way to the buffet for lunch and a young boy dumped a number of dinner rolls on the floor. I have been on many a cruise and the staff would generally converge on picking up a "spill", not on this ship. Wait staff walked over the problem. Okay, I thought this was just a management issue, no attention to detail... We had breakfast out by the pool one morning at 9:00 AM and sat and had coffee, catching up on our hectic lives, and saw that many poolside tables were vacant but not bussed for over two hours. Staff were all around and walking by the tables and not cleaning them off. NO ATTENTION TO DETAIL.
We had a balcony cabin. Now I know that maintenance is an important part of upkeep on a seagoing vessel, but we were given a note that our balcony would have work done on it while we were at sea. We were in two ports where painting could have been completed. The only time we could have enjoyed the balcony was when we were at sea the last two days and this was never considered. Again, attention to detail!
I took a picture of confetti that was in my cabin when we arrived and that was still there when we disembarked. You know...detail!
Now that I have brought up these errors, I will tell you that the main dining room staff and the food therein were fantastic. We elected the "my time" dining option and found ourselves asking for the same wait staff each night. They made the cruise.
We also elected to go to CHOPS restaurant and I would recommend this to all passengers. It is truly an experience.
I am not yet "sold" on Royal Caribbean. Did I HATE the cruise, no not at all. Is there plenty things that could be improved on, you bet. So, that being said...please don't think I'm judging the whole line by my two Royal cruises. I am not. I am merely stating some facts. Draw your own conclusions. Is this enough to change your thought process for picking a cruise ship? It is up to you.