“Zaandam Mexican Riviera Cruise 12/22/12”
Cruise review of Holland America Zaandam

Shimmershine Zaandam 4 Zaandam Mexican Riviera Cruise 12/22/12
Shimmershine
Member Since 2012
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Good points: -Zaandam much better than the Oosterdam in decor, service and company response to problems. Had a bad leak in my suite ceiling that took days to correct, but received a very generous shipboard credit and a cookbook plus apology note as compensation. Compared to the Oosterdam, where I had worse problems with cabin and an injury caused by HAL and I got no compensation or apology. -Shore excursions were excellent -Food was pretty good, Pinnacle Grill filet was outstanding, La Cirque fantastic -Entertainment at times was excellent -Embarkation and disembarkation very smooth -Hotel the night before, booked through my travel agent, Sheraton Marina in San Diego very good (not necessarily affiliated with HAL.) -Although I had a very bad spa experience with a too-young and experienced staff person, the spa manager quickly refunded the hefty sum I had paid in advance. -LOVE the Thermal Suite on HAL, though this one was WAY small. Pool was the size of a hot tub. BUT there was rarely anyone in the room, and what a way to relax! -Explorations Cafe really spacious, comfortable, and service was good there. -HAL continues to have the best guest to tonnage ratio, with lots of space and non-crowded atmosphere. However, at times this could be a negative for a solo traveler! Not so good points: -Service was not up to par for the price and supposed reputation of HAL Dining room staff seemed worn out or overworked, repeated requests needed for simple items like iced tea, etc. Chaotic, unacceptable situation with dining room seating. Some sort of "reservations needed" policy we were never notified about- "on your own" dining turned out to receive annoyance from restaurant manager, no table or a very long wait, and never could figure out what kind of system or lack of they were using. Many people annoyed, very long lines. 75% of the time, service overall could not in any way be described as "luxury," "gracious," or "outstanding." -Even though the restaurant food was good, the room service food was HORRIBLE. Unacceptable, poorly presented, served with resentment, and hardly edible. -Cabin steward(s) just okay. Just doing their job, and since you pay $11.50 per day for tips overall, felt underwhelmed so didn't tip them more. Was slightly put off by Cruise Director's heavy pitch on the last day for tips to the staff, when indeed, no staff member stood out for doing anything other than their job. -Unavoidable but still annoying culture/ language gap makes trying to complain or explain needs met with blank looks, non-responsiveness, or incorrect/ poor resolution, if any. Tendency to insinuate blame on the guest and a constant theme of NOT showing the kind of gracious, over the top service HAL advertises. A big gap here! -Very unclear when formal nights were- advance notice was the typical 2, but turns out there were 3, with hardly any advance and not clear notice. How are you supposed to pack or plan for that? Lack of enforcement of dress code for formal nights. -For the price I paid for my verandah suite, it was a rip-off. Very small, the bathroom was tiny, and the "jetted" tub was a disgrace. Not big enough for an adult, and all the jets didn't work. -The Zaandam is looking a little shabby, and for the price of my cruise, would expect stain-free carpet and not to see taped-together wood in a couple places. -This is the nature of HAL, so is more a mis-match for me as a youthful solo traveler, but a total lack of fun atmosphere. No club to dance, people my age acting much older, grumpy (how can you be unhappy when you get to go on a cruise???) and not everyone was unfriendly, but almost everyone seemed confused why someone would cruise alone. -NO gathering for solo travelers as I had seen on the Oosterdam schedule!!
Zaandam Cruises to the Mexican Riviera
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review: Vista Suite with Verandah

A
For the price of this suite, I would expect more room, more closet space, and a bigger bathroom with usable tub. Since I was traveling solo but usually this suite would be used by two people, I don't know how they would do it. You literally had to walk around the bed and the table in front of the couch to get anywhere. There was barely enough room on the single sink bathroom counter to put my toiletries, and only no proper vanity. The "flat screen" TV was miniature. The "jetted" bathtub was a joke, and yes, I do use the tub. It looked like a child's tub. As always, the lighting was extremely confusing.

Port and Shore Excursions

Did the dolphin swim after my camel ride excursion was cancelled due to not enough sign-ups. Once was enough for swimming with the dolphins, but it is a not-to-be-missed experience. Anticipated and got an expensive tourist package, and was very, very cold on that day with teeth chattering, but still glad I did it. They make a ton of $$$ on the photos and video, but after you see them, you want them. Very nice facility, well run, professional, and nice to be in a small group of 8.
Rhythms of the Night
Absolutely fantastic! Best Christmas I have ever had, because of this evening. Went solo and was a little nervous about what to expect as the description was brief. Could not believe how beautiful and memorable this experience was, all for $99! I would recommend doing this at night if you are a couple or solo, depending on what you are looking for. Dining at a small table on the sand next to the waves, under the moon and stars, only lit by candlelight and torches, with fantastic food and entertainment in a fantasy atmosphere- wow! The darkness made it unclear where we were in relation to PV, and as we approached Las Caletas lit only by candles and torches, the mystery began. The catamaran ride over and back was fantastic and funny, plenty of entertainment by staff.
Published 01/02/13
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Zaandam Cruises to the Mexican Riviera
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