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We were on the 12/5/12 and the 12/8/12 cruises back-to-back. I'm combining them into this one review for ease. The Reflection was beautiful. We were on the Eclipse previously and the Reflection felt familiar to us which was great.
We rated each of the areas that we experienced or utilized while on the ship. We loved the cruise, but reviews like this are about explaining both sides of the equations. We graded each item like back in school on a scale of A-F.
A -- Excellent
B -- Very Good
C -- Average
D -- Below Average
F -- Poor
A:
Alcoves
Cafe al Bacio
Casino
Decor
Embarkation
Guest Relations Desk
Martini Bar
Passport Bar
Qsine
B:
Bistro on Five (somewhat slow service with very few customers)
Blu (hit or miss service)
Cabin (seemed lacking of storage compared to Eclipse)
Debarkation (long wait)
Gym (Byron always seemed stand offish, not very personable)
Main Dining Room (staff seemed either overworked or grumpy)
Molecular Bar (aloof staff)
Ocean View Cafe (some of the items presented were "meh")
Pool Area (wasted space at both ends)
Sky Bar (a bit small for what was presented there)
Spa (some confused staff)
C:
Customer Service (when it was good, it was good but when it was bad it was terrible)
Ensemble Lounge (an odd space with no real cohesion)
Excursion Debarkation Process (always seemed to be a cluster/mess)
Lawn Club Grill (needs some tweaking, seemed disorganized)
Michael's (never open & when it was, it always was reserved for private group)
Shops (staff always seemed very bored, over it)
We go back again in March 2013 so I'll post another review then to see how things have worked themselves out. Customer service seemed a bit off on this cruise compared to others we have been on. Many staff seemed either over it or bored. There was often a sense of "whatever" and not in a good way. Overall, we had a fantastic time and can't wait to go back again.
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