“PRINCESS AT ITS WORST”
Cruise review of Emerald Princess

sheekar Emerald Princess 2 PRINCESS AT ITS WORST
sheekar
Member Since 2012
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What a disappointment. After having cruised with Princess Cruise lines this has been the worst yet. The best tip I can give is to avoid their excursions all together. They are outrageous in price and provide poor service. You are better off finding an excursion off the ship after you dock each port. We had a complaint at one of our excursions and instead of trying to take care of the customer the excursion desk just led us on a wild goose chase. To make things worse their excursion manager, lied repeatedly when confronted with her superior.

The overall attitude of the personnel was poor as well. Eighty percent of the crew seemed uninterested in their jobs and the passengers which reflected in their subpar performance. Our cabin steward falling into this category as well. He did the bare minimal to keep our room appear as if it were clean but not once was our balcony tables or chairs cleaned off in our 10 day voyage. If fact it was dirty before we even checked in and Princess charges us $11.99 gratuity each day for his poor service? They were so concerned over a virus that broke out during the cruise but what they fail to realize is that you can get just as sick from bird poop on the balcony chairs and tables.

There is also an automatic 15% gratuity charged on all bar bills.... outrageous for the water-downed drinks which are expensive enough. They are also deceptive in their bar receipts because in addition to a automatic 15% charge there is another line for more gratuity which if you are not careful you may fill out giving them more of a tip. I don't mind tipping and in fact tip 20% or more for good service but I like it to decide how much I tip. When gratuity is already added each day then there is no reason for the crew to go above and beyond exceptional service. The buffet was subpar as well, same thing day after day...boring.

On a positive note we loved our server, Michael, at the Da Vinci as well as Luis from Mexico. They went out of their way to make our dinners exceptional and we appreciate them for their charm and great sense of humor. As far as the excursion desk goes, they should all be fired especially their so called manager Roxanna who has the personality of duck tape.

A word of advise to Princess Cruise Lines: THE CUSTOMER IS ALWAYS RIGHT ESPECIALLY IF YOU WANT THEM TO UTILIZE YOUR SERVICES AGAIN!

Emerald Princess Cruises to the Eastern Caribbean
Overall Ratings
  • Cabin
  • Dining
  • Embarkation
  • Enrichment Activities
  • Entertainment
  • Family & Children
  • Fitness & Recreation
  • Onboard Experience
  • Public Rooms
  • Rates
  • Service
  • Shore Excursions
  • Value for Money

Cabin review: Balcony

BCC504
Cabin C504 was in a good location with a somewhat large balcony. Nice size closet and the room has a pull down bed to accommodate a third person but the room is too small for three people. Tiny, tiny bathroom. Good luck if the soap falls in the shower, you have to actually get out of the shower to pick it up. The room we had on the Costa Pacifica was much larger and it had a balcony.

Port and Shore Excursions

Beach Break

Save your money and take a taxi instead. Much cheaper and better service. Aruba is beautiful with their velvet sand and majestic beaches.

Port

Beautiful diving and snorkeling. Book these when you dock and not with the cruise line.

Read 314 Bonaire Reviews
Sulphur Springs

Beautiful island with gorgeous landscape. Lots of fresh water rivers and falls. Would visit again.

Port

Not impressed. Dirty and poor. The only thing that was exceptional was the rum punch we had at a resort. The beach isn't bad once you get out of the slum area.

Read 482 Grenada Reviews

This was just ok. Not much of a beach with poor visibility for snorkeling. I would have rather stayed longer at Aruba or Bonaire. Lunch was provided via cruise line which was a nice touch.

Port

Very dirty and noisy, anything but relaxing. Take a ferry to St Johns instead, more beautiful and peaceful. Watch your wallet closely.

Read 3,415 St. Thomas Reviews
Published 12/30/12
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Emerald Princess Cruises to the Eastern Caribbean
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