This is to let all know about the Holland American Cruise, my wife and I took December 5 to the 22nd of 2012. It started off with only some weather problems, fog. You live with it. We got met at the airport by a nice gentleman who greeted passengers from Holland American, to get us to the ship, We contracted for this and it helps my wife relax, knowing that transportation is taken care of.
When we got to the Dock, early that day, about 1100 or so, we were told it would be at least 1400 before we would be able to board the ship. This was due to a viral problem on the ship and they wanted to disinfect the surfaces better. Well about 1500 we started to get processed to board the ship. This is not our first cruise, so we knew what is expected. We could not get to our cabin for a while, so we went to the buffet area and had a snack. About 1700, after we had toured the ship some, we got to our cabin. Our bags were there and the room had been picked up. The room stewards told us they had disinfected the carpets and bathroom floors, so it would not be vacuumed for a couple days. Okay.
We went to dinner after a very long day and slept hard. The next couple of days, was a nice relaxing time at sea. We found the guest laundry facilities and every one was shut down due to the virus on board. Well, now it has been a week. The floors in the cabin have been vacuumed, the bathroom floor is no longer sticky due to the disinfectant, but no laundry facility for the guests. No complimentary movie check outs, no books, no hot tubs open but the casino has been operating since the first day? Medical concerns? I would think a virus could be spread easier in a casino than from checked out CD's. A guest laundry could get cleaned up with Lysol or bleach and cleaned in a day, I would think. Hot soapy water, rinse and more HOT disinfectant and soap, re-rinse and now ready to clean underwear and clothes.
I am not impressed with Holland American Cruise line. The employees have been very polite and accommodating though. It was two weeks and still no guest laundry facility, no use of complimentary CD's and the ship is not in a normal sanitary condition. You cannot even purchase over the counter diarrhea medication at the convenience store on board.
Well its day 15! And the hot tubs are finally working. Yes and you can even get your own drinks and buffet food. Unbelievably the complimentary movies are finally available with only two days left on the 17 day cruise. Good thing I brought my own motion sickness pills. I am normally easy to please but this was a disaster on a trip of a lifetime.