MSC Poesia. Nice ship but badly let down by food & service.
The interior of the ship is nice; cabin adequate; theatre, dining room, cafeteria, bars are all tasteful. The problem is poor, COLD food; for a newish ship why it is not fitted with adequate heating for the food heaven knows; everything was cold from the breakfast right through; cold fried eggs, ready made omelettes,bacon,toast is thin sliced bread hard & cold. What makes it worse is the food is brought out cold from the kitchen; a new container of food would be brought out at lunch eg sweet & sour and it was barely luke warm. The only food I ate hot for two weeks was the porridge & soup in the buffet served from the same heating container. The salad bar was really good so we skipped lunch and had a big salad at 4 to 5 pm. There are good supplies of food all day unlike many other cruise lines where if you miss afternoon tea you have to have pizza but a good choice runs right through to the evening buffet unfortunately it is COLD. The dining room was the same; I got really annoyed one evening & asked the waiter to take my meal away as it was inedible & asked him to tell them in the kitchen that I was really fed up with cold food & his reply was "they are Italian", I am unsure what this meant! The staff in both the buffet & the dining room are poorly trained or supervised. The buffet is not tidied while in use eg tables cleared but not wiped & no spilt food swept up. I enjoyed the evening meal as we had good company at our table & some of the laughter was at how bad the food was!! Poorly cooked,presented, served & cold.
We took out an all-inclusive drinks package when we got on board for 20 euros each per day(which we have never done before) as we had so many days at sea & only short times in port; it proved to be very good value & would recommend it.
The theatre shows were mediocre; the dancers need to spend alot more time practising so they are in time. The entertainment in the bars is REALLY good; two good groups & two singers who alternated hourly & an animation team who worked so hard & were pleasant to everyone & danced constantly.
We do not take ship`s excursions but were not provided with any port information (we have found the same on Costa). They just refuse to give you any help whatsoever!
TV in the cabin was the worst we have ever had. Only CNN & Euro News in English before we set off across the Atlantic then no reception so a film a day was put on free of charge (normally 5 euros!) but the film would suddenly stop of its own accord & the only way to watch was to start the film & again & slowly! fast forward to where you were; this happened so many times; it was supposed to be state of the art system!!
We have tried many cruise lines & some obviously are alot better than others & as we did not pay alot for this cruise we enjoyed the lovely weather & some aspects of it but it is definetly the worse food we have experienced.