We set sail on Sat. 12/8/12 with high expectations for an 8 night, Eastern Caribbean cruise out of Ft. Lauderdale. There were 6 of us, in three, balcony cabins. To start off, we actually had to wait outside, almost 3 hours in line to check-in. That was a shock, as this was my 3rd time sailing on RCCL, 8th time cruising in total, and I have never encountered this before. RCCL told us they had encountered "computer problems" that morning. They then put the first time cruisers in one line after security check-in and gold members in another, and the first time cruisers were getting on the ship before us. We were not happy. We encouraged 2 of our cruising friends to join us on this ship, who had never been on RCCL, and needless to say, they will never sail on RCCL again after this cruise. While our cabin was nice and clean, the cleaning cart was constantly parked right outside across our cabin door and was not the "norm" to us. My sister was in a cabin next to us, and needed to use her wheelchair and we always had to move the cleaning cart for her to move through the hall. We have never been on a cruise ship where the staff leaves all the cleaning carts in the halls for the duration of the cruise. Our cabin steward was just okay. She constantly had to be reminded to leave extra towels. Also, on Day 5, we had no water pressure in our cabin. Then early the next morning, we had yellow water coming out of our bathroom sink, toilet and shower. We have never had that happen before, either. I called maintenance, was told someone would come to our cabin and of course, no one ever came to our cabin. About 60 minutes later, I kept running the water and it cleared up. Our family and friends cabins also had the same thing. Our hall (deck 7) smelled of sewer back up most of the 9 days. Not at all what we have ever encountered. The ship itself is beautiful. We were not all impressed with any of the food. The buffet food was either cold (when it should have been hot) or absolutely tasted terrible. My husband was told in the formal dining room, that he or any other guests at our table, could not get any extra shrimp because the chef stated they were running out of seafood! Never had that one on a cruise ship before either! The staff on the ship was interesting. We never could get a straight answer. We had prepaid for the Mystery Dinner Theatre, only to get 3 different answers, 1 day before the dinner that it was cancelled and they were not sure how they were going to reimburse us for the 4 tickets we prepaid the $198.00. The guest relations desk did not even know that the Portofino Rest. Mgr. cancelled the dinner. They did finally credit our on-board statement, after we went down to the guest relations desk, 3 times. While on this ship, they ran out of lemons, coffee creamer, and also the second to last day of sailing, they informed our traveling friend at the dinner table, that she could not get Coke because they ran out of it. She had prepaid for the Coke beverage package and was not happy about that! Why did she even purchase the beverage plan! What was even more strange, is that after we all complained to the head waiter, miraculously, he returned 10 minutes later with a glass of Coke! So, where did he get the Coke!? We were not impressed with Labadee, Haiti. The buffet food, was not good at all. The one section of the beach was rocky. We did an excursion of the Rainforest in San Juan, and even though it poured rain that day, it was a great excursion. We did the train ride on St. Kitts, which was good. Saw a lot of the island. Unfortunately, we will probably never go on RCCL after this experience with the check-in, yellow water in our cabin, terrible food on the ship, bad staff on the ship, running out of food/beverages, etc.