Brilliance of the Seas Review
After 15 yrs I will never use RCL again
Rating by category
Additional details
Just experienced the WORST disembarkation ever! We just got off the Brilliance of the sea in Puerto Rico and am so disgusted at the way we and all other non US citizens were treated. I and the other 15 people in my group will NEVER take another RCL cruise. I never thought I would say that after 15 years of dedication to the RCL line.
We were advised at 830am that the power was down in the terminal. By 9am we were told that everything was now fine. We were scheduled to disembark at 945 am. At that time we we were told that they were running 40 minutes late. At 1020 we were advised that all US citizens were permitted to disembark but all non US citizens could not. At 1045 we were announced to offload. Once on the deck we were not allowed to get off the ship, 15 minutes later we were offloaded to the terminal where we remained for the next 2.5 hours.
No water no power and over 200 people were corralled into a warehouse area. There was still no power ! no water no toilet no chairs for an elderly man of 90 on a turn around. Several requests to get him a chair were ignored by both port and ship staff. All staff have blown off all inquiries. Demands for assistance started at 1145. i Spoke to 2 white shirts 2 children's staff. 2 black shirts and one shore staff with absolutely no response.
Cabin Review
Junior Suite
We were in the famous Cabin 1100- we read previous reviews and we so looking forward to this HUGE cabine. It did not disappoint... however contrary to previous reviews... it was very very loud. Right upstairs was the outdoor sitting area from the windjammer.... IT WAS SO loud that we could not sit out on many occasions. Who knew that Dominios were as loud as they are? and on this trip it was played on deck above us for hours and hours and day after day. It ruined our outside deck time for sure. A deck lower would be the way to go... same size deck and room less noise.