Subscribe today
Get Cruise Critic in your inbox
Your Ultimate Cruise Guide

Brilliance of the Seas Cruise Review by littlesteps: After 15 yrs I will never use RCL again


littlesteps
2 Reviews
Member Since 2010
29 Posts

Member Rating

Cabin 5.0
Dining 5.5
Embarkation 4.0
Enrichment Activities 3.0
Entertainment 1.0
Family & Children Not Rated
Fitness & Recreation 5.0
Public Rooms 3.0
Rates 5.0
Service 3.0
Shore Excursions 5.5
Value for Money 3.0

Compare Prices on Brilliance of the Seas Southern Caribbean Cruises

After 15 yrs I will never use RCL again

Sail Date: December 2012
Destination: Southern Caribbean
Embarkation: San Juan

Just experienced the WORST disembarkation ever! We just got off the Brilliance of the sea in Puerto Rico and am so disgusted at the way we and all other non US citizens were treated. I and the other 15 people in my group will NEVER take another RCL cruise. I never thought I would say that after 15 years of dedication to the RCL line.
We were advised at 830am that the power was down in the terminal. By 9am we were told that everything was now fine. We were scheduled to disembark at 945 am. At that time we we were told that they were running 40 minutes late. At 1020 we were advised that all US citizens were permitted to disembark but all non US citizens could not. At 1045 we were announced to offload. Once on the deck we were not allowed to get off the ship, 15 minutes later we were offloaded to the terminal where we remained for the next 2.5 hours.
No water no power and over 200 people were corralled into a warehouse area. There was still no power ! no water no toilet no chairs More for an elderly man of 90 on a turn around. Several requests to get him a chair were ignored by both port and ship staff. All staff have blown off all inquiries. Demands for assistance started at 1145. i Spoke to 2 white shirts 2 children's staff. 2 black shirts and one shore staff with absolutely no response.
i Phoned the emergency number and got no assistance there either. I requested my complaint be documented and was told it wouldn't be. There had been no help no water no air movement. Staff unwilling to assist. There was no staff in holding area at all. We went looking for them. We found out from a senior cruiser that the captain was aware of the power outage at 0400hrs. He should have made other arrangements for disembarkation. There were no emergency measures taken what so ever. There was no Sr staff presence at all. Even though we demanded to see a Sr officer and be given an explanation of why we were being treated so poorly.
1247. They have now decided to put thru manually ( something that should have been done immediately. after all, how did those non Americans with early flight reservations get thru?
Requested for chair and was ignored by staff for 90 yr old man.
Mohamed. White shirt.the only man who was sent to us. He was truly fed to the wolves by Sr staff, who should have been the ones dealing with the situation. No one in authority showed up. No one gave us an explanation and it was very clear that we were no longer their problem now that we were off the ship. We were now in no mans land!
Mohamed Escorted the old man thru customs to reboard the ship after we let him go in front of all of us in the queue.i
Port staff ignored requests.Although they are all wearing rccl shirt but do not offer any assistance, and state they have nothing to do with the ship. No water ever arrived. No staff offered assistance. Mohamed offered apologies. But it should have been officers down here doing something. No sign of any officer.
1pm. Finally thru customs.
I am done with RCL and I will never again support this cruiseline!!! I am sure that there will be at least 200 others who feel the same way and will make the same complaints.
The ship's staff will all be trained in emergency preparedness, this should have been considered an emergent situation. There was zero communication, no water or bathrooms available for 200 people in a hot, humid warehouse. These should have been the first steps taken to avoid any medical emergencies. They failed this simple test of what could have been a serious incident. The one thing that could have been done was simple communication, they shoved us off the boat and just left us crammed in the hot building. No one at all from the port or the ship let the customers know what was happening, this would here gone a long way and would probably have prevented this rant. This was a disgusting way to treat their customers. It was enough to ruin our group vacation! Less


Read more Brilliance of the Seas cruise reviews >>
Read Cruise Critic's Brilliance of the Seas Review >>

Cabin review: Brilliance of the Seas Junior Suite Deck 10 1100

We were in the famous Cabin 1100- we read previous reviews and we so looking forward to this HUGE cabine. It did not disappoint... however contrary to previous reviews... it was very very loud. Right upstairs was the outdoor sitting area from the windjammer.... IT WAS SO loud that we could not sit out on many occasions. Who knew that Dominios were as loud as they are? and on this trip it was played on deck above us for hours and hours and day after day. It ruined our outside deck time for sure. A deck lower would be the way to go... same size deck and room less noise.

Port and Shore Excursions


Wildlife Tour

(5.5)
Excellant choice all three tours wrapped into one.... and the operator "Bambie" aka Jemel was outstaninding

Although the ships crew seems to discourage this port and offered no information about it... we went to St Anne's beach and it was beautiful- lots of locals and even shopping on the beach. We had an amazing beach experience, the water was beautiful. Actually one of the best beaches I have been too. Make sure to not go to the "Club Med" part of the beach though as there is nothing there to do. The only drawback? This is a topless beach and you know its always the ones that shouldn't go topless that do ! so if it offends you this might not be the beach for you or your kids. But it is a Stunner ! and really shouldn't be missed.

We took a taxi to Cockleshell beach. It was a beautiful drive, and the beach was outstanding. We found and brought home a Conch shell that we found on the beach. The water was really nice and quite secluded. A highlight was trying the local food. There is a lttle "shack" in the area we were in which was on the right side of the beach (we found the shell on the far left side). We tried the King Fish grilled with the owners own Barbeque sauce which was so amazing that it was bottled and sold in local grocery stores. We had to pick up some for $5

We have been there many times. So this time we just went to the main beach. $25 for 2 chairs and a bucket of beer. Pretty good really. But I would recommend going to Maho Beach which is famous for being on the runway. If you like planes coming and going that is the place for you. I found the water to be nice... but murky.... We did a Scooter rental in a previous trip and toured the island which was a lot of fun.

(5.5)
Our first time to this Island (another one off the bucket list) and it was worth the wait. We took a tour from the ship this time as we just weren't sure what to do. We snorkeled in Norman bay. The tour guide was excellent. Norman bay is where the rich and famous like to play. There were amazing ships and the guide took us to the famous floating watering hole in the bay for a drink and an opportunity to purchase a shirt.... During the tour we were given some time to hang out on the beach. THIS IS ONE OF THE MOST STUNNING BEACHES I HAVE EVER SEEN. It was very quiet and extraordinarily private and clean. The water was outstanding and this is the place I would return too without hesitation.
Read 501 Tortola Reviews

Thank You For Signing Up!

Please Note: To ensure delivery of your free e-letters, please add news@cruisecritic.com to your address book.
We're committed to protecting your privacy and will not rent or sell your e-mail address. By proceeding, you agree to our Privacy Policy and Terms of Use.