2nd cruise on Poesia, nice ship, horrible food, etc.: MSC Poesia Cruise Review by wifeloves2cruise

MSC Poesia 2
Member Since 2008
4 Forum Posts

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2nd cruise on Poesia, nice ship, horrible food, etc.

Sail Date: December 2012
Destination: Southern Caribbean
Embarkation: Fort Lauderdale (Port Everglades)
We've been on (22) cruises from the "booze" cruise to a twelve day European Adventure. Our first experience with MSC was last January 2012 on this same ship. The ship is very nice and well maintained, with the best cigar lounge I've ever seen. Back then the dining room staff was very experienced and professionally attentive. Now to our last experience last week on the Poesia. Same ship, same cigar lounge, completely different staff. All the seasoned and experienced dining and staff personnel were replaced by kids (in their 20's) obviously fresh out of the MSC "college". They meant well but half didn't understand English and the other half seemed to have never been in a "service" position.

Now to the food.... Under cooked, over cooked, not seasoned, over seasoned, barely edible, not edible at all. The chef should be ashamed of himself for allowing this food to be served. Salads were mostly warm and wilted and the soups were so salty or void of taste it actually got More to be a contest to see how bad the next dish would be. We ate in the dining room each night and even brought up this to the Food & Beverage Manager. The next night we were "treated" to a special dinner seemingly supervised by that person and even that food was sub-standard.

We found out from a managing dining room crew member that MSC had decided to change their menus to be more "American" and to cut corners with staff and food quality. This manager actually told us that he was being fired because he had not been supporting this new direction, feeling sorry for the passengers who had complained to him, for weeks.

To add insult to injury, two of the shows were from recordings and the singers were just lip syncing. We also had to call three times to ask that our room be made up when we came back at 3PM to find it still not cleaned.

To be honest, I did feel that the upper management (those people with three bars or more on their epaulets) were genuinely caring and concerned. However, it was obvious that these conditions were not under their control and that they had no ability to change anything.

Our cabin was nicely appointed but service staff couldn't understand we needed more than two bath towels. Numerous requests were answered with the same amount of towels. TV programs had four English stations (CNN, TBS, HLN & ??) and the movie stations were so dark you couldn't watch them. Forget about getting your sheets changed without making a big fuss!! Less

Published 12/27/12

Cabin review: 109119

Lots of small drawers, nice balcony, tiny shower, stingy on towels and changing the sheets, horrible TV selection and reception.

Port and Shore Excursions

rented another taxi, really the way to go, especially if you get a group together. beaches were clean. went to the beach next to Sandles which was great
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rented another taxi, went to the emerald falls which was a hike but worth it. went to the black sand beach and had a nice meal and enjoyed the warm ocean. ended up at nice little port village.
Read 669 Dominica Reviews

hired another taxi and went to the beach. very windy so did not go in the water. the local town is very touristy but clean.
Read 1183 Freeport Reviews

sunday the town was closed. the taxi drivers only wanted "tour" fares so couldn't even take the ferry to the beach.

nice port, rented a taxi for the day, the bacardi place was interesting, clean beaches. forget about the cruise excursions, too expensive
Read 2840 San Juan Reviews

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Member Since 2008
4 Forum Posts
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