My only other luxury cruise was with Holland America and even though I decided later that I'm not really into cruises, it was a pleasant experience. I only went on this cruise from Galveston to Progreso and Cozumel because it was a family vacation with my mom, sister and nephews. This is only the second cruise I've taken, so I'm no expert when it comes to cruising. However, I do know poor service when I see it and with Carnival, I have a laundry list of complaints:

Lines! There were just so many lines. I don't remember ever having to deal with this many long and slow lines on Holland America. The lines began with check-in, where there were 30+ terminals available, yet only 10 people working. Lines and crowds continued with every debarkation, boarding, breakfast, lunch and shows. The only efficient line was the final one going through customs and immigration and I can't attribute that to Carnival.

Gratuities: The people with the most public contact--wait staff, stewards, bartenders--were often the least friendly. And why should they be? They have absolutely no incentive since every check automatically included an 18% tip. A gratuity is meant to be a reflection of the service given. I realize that the clientele on a Carnival cruise may be non-tippers, so the cruise line adds a gratuity to ensure their employees get paid. However, if they receive it regardless of the service given, then is it really a tip? It should appear on your check as a 10% service charge with the opportunity to give an additional 5-10% tip. This would encourage good service rather than the inefficient service lacking any warmth or goodwill that we received. Read more