Speechless...that is how we feel. Do not take the Mississippi River Trip!!!
The river is too low. The company knew that before we departed. The informed us our first night on the river that we would not make it to Vicksburg. That was the jewel destination for many of the passengers. They said they would bus us to Vicksburg and show us a good movie. Only made it as far as St. Francis villee.
We were told another of their boats was broken down in Natchez so we needed to turn around and head back to Baton Rouge. Uh oh, now we have engine trouble and must return to New Orleans. Lies. The crew told us they knew the truth when we boarded. The very sad thing is, they are heading out tomorrow with another boat load of unlucky passengers who have paid $10,000 for a trip to no where!!
The crew was wonderful. Found out they were also told lies when they hired on. old they would make a minimum of $800.00 a week. Not true. These young people are working 16 hours a day...seven days a week.
OK, I enjoyed my food very much. My husband however, asked for vegetarian meals...did not happen. He was served the garnishes from the meat entrees
A couple of nights the entertainment was very enjoyable. Again the staff has been friendly, but the owners of this company are thieves. We were informed it took only 7 couples to pay for the trip. The rest pure profit. We are not part of the 1%. I work for a nonprofit organization and live a modest life. Maybe other passengers are comfortable with throwing thousands of dollars into the pockets of greedy corporate millionairs. I am not.
I may return to the boat tomorrow to warn the passengers. Beware...beware...beware of the Queen of the Mississippi.
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Community Manager's Note: We have received the following official response from American Cruise Lines Public Relations Team (www.americancruiselines). It appears in italics below the bolded line in its entirety.
It is unfortunate to hear this individual had a dissatisfactory experience aboard Queen of the Mississippi. It was a difficult trip due to the historic low water levels on the Mississippi River and an unforeseen breakdown of another vessel in Natchez.
The broken down vessel in Natchez was not an American Cruise Lines vessel, and not in any way connected to American Cruise Lines. That vessel did, however, prevent Queen of the Mississippi from docking in Natchez. Due to the inability to dock there, Queen of the Mississippi made two additional unscheduled stops before returning to New Orleans â€" one at Houmas House Plantation in Darrow, LA, and another stop at Laura Plantation in Vacherie, LA, both of which were very much enjoyed by passengers.
The suggestion that 7 couples, or 9% of the passengers, pay for the trip is obviously inaccurate and we think most people will realize that.
Although most of the passengers were very pleased with their cruise experience (in fact, a number of them rebooked their next cruise with us before leaving the boat), it is disappointing to hear that this individual did not.
As far as we can tell, American Cruise Lines has the highest repeat rate of any cruise line in the industry. The River level and conditions have improved somewhat and Queen of the Mississippi is currently running on schedule and is expected to make all stops........American Cruise Lines (www.americancruiselines.com)