We sailed on the Oasis in May and liked it so much we booked the Allure for December. We figured we would be old pro's at the Oasis class and everything should run smoothly.
Embarkation was as usual a well oiled machine. We dropped luggage, parked and made it through security and check in very easily. We had to wait a bit in the concierge lounge until the staterooms opened. But that wasn't a huge deal.
The good - Ruth, our stateroom attendant was on top of our requests and we only had to ask once. She was probably the best we have had. We got great service in Johnny Rockets ironically and of course, in Chops. We only went to the MDR once and though I like the new menus, the service seemed spotty, at least from our waiter. Finally, the shows were all excellent, from Chicago, to the headliner, Kenny James, the Aqua theater show and Blue Planet. The comedy show was fine, thought the headliner was also on the Oasis. The guy has terrible luck - both times he lost his luggage.
The not so good - we didn't feel like the concierge lounge was up to par compared with the Oasis. Instead of giving you whatever you want for breakfast they mostly took food from the hot bar in the lounge. We had a mixup where one of the two concierges made reservations for us for the comedy show, and even wrote it down for us. When we went to the show, they didn't have us, and when they called the concierge he denied making the reservation. Finally they let us in where we had to sit in the worst seats. Very disappointing.
Disembarkation was OK to a point - we left our stateroom at 7:30 and walked right off - no crowds. When we got to the escalator down to baggage claim, there we were asked to hold off. Seems that for a 6,000 passenger ship, they only had two customs agents for the US guests. So we had to wait for the line to clear. Once we were permitted down and picked up our luggage, we had another line to get through customs. Still only 2 agents.
We noticed during the week a lot of extra cleaning, and at the Diamond event, the officer staff wouldn't shake hands. A trivia buddy had their son come down with Noro as well. As luck would have it, I awoke Sunday night/Monday morning (at least I was at home) with the Noro. Not sure how many people but at least 1/2 dozen from the board noted it.