The ship is described as 4 star but I found it to be more like only 3 stars. I did not expect to have paper cups in the cabin and no toiletries like shampoo/conditioner. Embarkation was a nighmare as passengers turned up before their alloted time and with a Gastro outbreak, boarding was delayed. Everyone was told to go to the Windjammer until cabins were available. Imagine the crush.Apparently this is the procedure for every cruise I was told.
The food standard was below what I expected. I found meat and some fish to be overcooked and inedible, and vegetable selection was limited. The Windjammer always seemed to be full even at 9pm when it closed. The My Time Dining option for dinner was a good idea if you had a good waiter. Some wait staff were excellent but others no so.
The entertainment was varied, some acts were good but others average. The resident entertainers put on good shows and the ice skating shows were excellent but difficult to get into because of the crowds. Even though entry was based on odds and even system, it was still difficult because of the number of passengers.
The gym was large with a good selection of machines, but I think an instructor should have been more prominent actually walking the floor instead of taking off all the time.
The ship itself has good public areas with wonderful art works but I think the cabins need refurbishing. The corridor carpet on deck 10 is quite worn and stained while the cabins generally have original furnishings which are worn, dirty or stained.