Our first cruise ever, so I can only compare our experience to our anticipation of the trip. Found the check-in process to be smooth, but long. The ship is beautiful. After reading other reviews, we did keep our eyes open for signs of wear-and-tear.
In our cabin, the only negative thing (if you can call it that) was the dust under the TV, which I only noticed when I went to pick something off the floor. There were 3 chairs on our balcony, and our room attendant was wonderful. She was always nearby and able to help with anything we needed. The Adventures Club:
Our son is 4, and he enjoyed the activities. He, as well as ourselves, liked the staff. They were friendly and helpful, and were able to keep lots of kids under control and having fun. Babysitting: We used their services twice while on board and felt completely secure with our son in their care. Both times were at night and he was asleep. Because we had a beeper from the Adventure's Club, we felt secure that we could be reached if any emergency arose.
Windjammer: Food was 3 out of 5. We thought the variety was good, (hard to be creative with breakfast)and the wait staff very friendly and helpful. The lines never seemed to be that long, even at the omelette station.
Main Dining: Our waiter, Gautam, was wonderful. We were paired with a fantastic family of 3 (like ourselves) and our sons were the same age. They took to each other immediately. Our waiter gave us some extra attention with the boys that was appreciated, showing them some magic tricks, and getting them a "special" glass just for them. The food was a 4 out of 5, and there was always enough.
Midnight Buffet: Food was great, always enough. Amazed me how many people were there eating.
The Spa: on the last day, we received the Romance Ritual for 2. Only one word: incredible!! Never felt forced to purchase any product and the massages were as good as home.
The Shows: Ice show was fantastic, the Love and Marriage show had us laughing for a few days, musicians were talented and entertaining, and the cruise director and staff were always energetic and kept things rolling along. Ports of Call: All ports were fun. Things were made easier because of the boards here. General Staff: Found everyone to be helpful, assertive, friendly, and always around. I never felt that we were in need of anything or that we were putting anyone out. My husband will talk to anyone, and the international staff fell prey to his questioning of their home countries. So we also received history lessons while on board.
Disembarking was easy enough until we came up with one piece of luggage short. We are still awaiting news on whether or not it has been found, shipped, or what. We were told, on the dock, that this sort of thing happens all the time in the Miami port!!
The word helpful keeps popping up in my review, and that is because everyone we met was that. There was not one thing that we wanted or needed that we couldn't get.