This was a last minute trip. We called three weeks before the date. We got a great deal. We drove the three hours trip to NYC. We arrived early at the port. Check-in was very easy since we arrived early. We were let on the ship around noon.
The service on the Gem was great. We always had good food. We ate the the main dining room several nights. It was great. We loved Moderno's. We also had a great meal at the Orchid garden. The buffet was limited, but reliable.
We choose an inside cabin because we stay up very late. We love a quiet, dark room. Our room was perfect. Our room steward, Gilbert was excellent. I asked him if I could get a different pillow. He was back within the hour.
The entertainment was very good or very bad. The gem dancers which do most of the shows are not that good. It seems like a bad talent show. The shows are the same old shows over and over again. The comedian was wonderful. Very funny guy who was quick with the audience. The hypnotist was also very funny. The lounge acts were also very good. The NCL shows like Quest, Liar's club, Newlywed game, etc were so funny.
The staff on this ship is excellent. We only had one complaint about a staff member. One of the trivia host was very insulting to the older passengers. She constantly made fun being older. We found this very rude. This same woman talked about herself non stop. The other staff were fun and friendly. Service was always great.
We were lucky enough to have Sinan as our cruise director. NCL.........DO NOT LET THIS GUY GO. He makes the cruise so much fun.
Getting off the ship was a little tough. Hurricane Sandy had caused major damage to the port. We were not able to exit from deck 7. The crew did a great job handling this. They had to move all the passengers and their luggage down three floors. When we exited on deck 4 the elevators in the port had been damaged. There was only one open. The port handled this great. They did everything possible to help us. NCL and the NYC port did a great job under tough conditions.
Overall we had a wonderful cruise. This was my 35 cruise with NCL and as usual we got off the ship ready to booked our next......and we did.